The barcode scanner no longer works and is no longer listed in Device Mangager after performing
Reset this PC and selecting the
Remove files and clean the drive option.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c06112966
Version: 1
Advisory: HP Engage - Barcode Scanner Not Working After Resetting the PC
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 13-Aug-2018
Last updated : 13-Aug-2018
Information in this document applies to the following:
Barcode scanners:
-
HP Engage Go Convertible System - integrated barcode scanner
-
HP Engage Go Mobile System - integrated barcode scanner
-
HP Engage One 2D Barcode Scanner
-
HP Engage One W 2D Barcode Scanner
Operating Systems:
-
Microsoft Windows 10 RS4 (Version 1803)
-
Microsoft Windows 10 RS3 (Version 1709)
-
Microsoft Windows 10 RS2 (Version 1703)
Reinstall the HP Barcode Scanner H-Series USB COM Driver to resolve the issue using one of the following options:
Option 1: Download SoftPaq
|
SoftPaq Description
|
Release Notes
|
Download SoftPaq
|
|
HP Barcode Scanner H-Series USB COM Driver
Version: 1.07
Revision: F
|
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers
Option 2: Use HP Recovery Manager
-
Launch HP Recovery Manager.
-
Click Hardware Driver Reinstallation.
-
Locate and select HP Barcode Scanner H-Series USB COM Driver in the list of factory installed drivers.
-
Click Next.
note:The above options are just suggestions and are not specifically required to resolve the issue. Any other method of reinstalling the driver will also resolve the issue.
Hardware platforms affected :
HP Engage Go Convertible System, HP Engage Go Mobile System, HP Engage One 2D Barcode Scanner, HP Engage One All-in-One System, HP Engage One W 2D Barcode Scanner
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA06112966
© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
Enter a topic to search our knowledge library
What can we help you with?
Need Help?