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HP Customer Support - Knowledge Base

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HP LaserJet MFP M28w Printers - 79 Error During Wireless Setup

This document is for HP LaserJet Pro MFP M28w printers.
When you attempt to install the printer on a wireless network, a 79 error message flashes on the printer control panel, the installation fails, and the printer restarts.
This issue occurs when your network SSID contains Unicode characters. To resolve the issue, connect the printer to your computer with a USB cable and install the printing software if you have not already done so. With the USB cable connected, update the printer firmware to version 20180306 or newer from HP Customer Support - Software and Driver Downloads. For more information on updating the printer firmware, go to HP LaserJet Pro - Update the firmware.

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Country/Region: Middle East

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