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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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Samsung Printers - Configure Wireless Settings Using Samsung Printer Diagnostics

This document introduces the flow of steps when you select the Setting up Wireless Printing option on the Samsung Printer Diagnostics (SPD) application main screen.
Configure the wireless settings
Configure the wireless settings for the printer through a direct wireless connection between your computer and printer. It will connect your computer to the printer wirelessly. While configuring the wireless settings for the printer, your internet may be disconnected.
There are two methods for configuring the wireless settings. One uses a direct wireless connection, and the other uses a USB cable connection. SPD runs the method using a direct wireless connection first. The path using a USB cable will function if the printer does not support the WWS function or if the method using a direct wireless connection fails.
Setting up wireless printing
Configure the wireless settings for the printer by selecting the Setting up Wireless Printing option on the main SPD screen.
Figure : Setting up wireless printing option
Turn on the printer
This screen reminds you to turn the printer on.
Figure : Turn the printer on
Check for a device
This screen displays while the SPD application checks if the printer supports the WWS function. The select a wireless printer screen displays if the printer supports the WWS function and more than one wireless printer is detected.
Figure : Checking for device
Press the WPS button
This screen verifies that the selected printer is the one you want to install. If you click the WPS button on the printer, the software proceeds to the next step automatically. If you don't click the WPS button on the printer within 2 minutes, a Retry button is displayed.
Figure : Press the WPS button
Connecting the device
This screen displays if the printer does not support the WWS function, or if the method using a direct wireless connection failed. You are prompted to plug in a USB cable. The method using a USB cable starts automatically.
Figure : Connecting the device
Select the wireless network
On this screen, the wireless networks retrieved from the connected printer are listed. Only infrastructure mode wireless networks are detected. If a user clicks the Refresh button, the wireless networks are listed again.
Figure : Select the wireless network
Wireless network security
The wireless network security screen displays if the selected wireless network is a secured network.
If the security of the selected wireless network is WEP, the installer enables the Next button when a user inputs a network password of 5, 10, 13 or 26 characters.
If the security is WPA and the user inputs a key that is more than 8 characters and fewer than 63 characters, the installer enables the Next button.
Figure : Wireless network security screen
Wireless network connecting
This screen displays while the application attempts to connect your printer to the wireless network.
Figure : Wireless network connecting screen
Wireless network setting complete
On this screen, the wireless setting information is displayed (if the wireless setup was successful).
Figure : Wireless connection is successful
Connection failure screen
The connection failure screen displays if the printer cannot connect to the wireless network. This can occur for the following reasons:
  • Connection Failure - Network Not Found: displays if the printer does not find the wireless network.
  • Connection Failure - Computer Connection Error: displays if the printer connected to the wireless network successfully but the PC was unable to connect to the printer through the wireless network. This page displays the wireless setting information of the printer: the network name and IP address information.
  • Connection Failure - Invalid Network Security: displays if the network key for the wireless network is invalid.
  • Connection Failure - Connected to Wired Network: displays if an Ethernet cable is connected to the printer.
  • Connection Failure - IP Address Not Assigned: displays if the printer failed to have an IP address assigned.
  • Connection Failure - General Connection Error: displays if there is a time-out or if an undefined error occurs.
Figure : Example of wireless connection failure screens

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