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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05795208

Version: 1

Advisory: HP Remote Graphics Software (RGS) - Updating to the 32-bit version of RGS 7.4 Sender or Receiver will fail on systems with 32-bit Windows installed

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Oct-2017

Last updated : 11-Oct-2017

DESCRIPTION
Updating the 32-bit version of RGS 7.4 Sender or Receiver will fail on systems with 32-bit Windows installed with the error message, “Installing or updating with 32bit RGS is not permitted while a 64bit RGS receiver (sender) is installed."

SCOPE
Senders and Receivers with 32-bit Windows and pre-7.4 versions of RGS.
Software:
  • HP Remote Graphics Software (RGS)
Operating Systems:
  • Microsoft Windows 7 (32-bit)
  • Microsoft Windows 8.1 (32-bit)
  • Microsoft Windows 10 (32-bit)
RESOLUTION
Uninstall the current version of RGS Receiver or Sender and then install the new version of RGS.

Hardware platforms affected : HP Remote Graphics Software (RGS)

Operating systems affected : Microsoft Windows 7 (32-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA05795208

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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