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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05520783

Version: 1

Advisory: HP EliteBook G4 and ZBook G4 - Pointing Stick Is Too Sensitive, Difficult to Control

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-May-2017

Last updated : 15-May-2017

DESCRIPTION
The pointing stick is overly sensitive making it difficult to control the cursor with any precision.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 725 G4 Notebook PC
  • HP EliteBook 745 G4 Notebook PC
  • HP EliteBook 755 G4 Notebook PC
  • HP EliteBook 755 G4 Notebook PC
  • HP EliteBook 820 G4 Notebook PC
  • HP EliteBook 820 G4 Notebook PC
  • HP EliteBook 840 G4 Notebook PC
  • HP EliteBook 850 G4 Notebook PC
  • HP EliteBook 850 G4 Notebook PC
  • HP ZBook 15u G4 Mobile Workstation
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Synaptics Mouse Driver
Version: 19.3.8.19
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP EliteBook 725 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP ZBook 15u G4 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05520783

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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