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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP 15-ba000 and HP 15-bg000 Notebook PC - Available Access Points Not Detected

When viewing available networks, some Access Point may not be listed even though they are in range. This occurs if the Miracast Sink feature is enabled.
NOTE: Miracast Sink or Microsoft Connect allows other devices to connect to the computer and use its display. When the feature is enabled it can interfere with detecting wireless access points.
Work around the issue by disabling Miracast Sink:
  1. Click Start, click Settings, click System, and then click Projecting to this PC.
  2. Under Windows PCs and phones can project to this PC when you say it's OK, select Always off.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Middle East

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