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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05058319

Version: 1

Advisory: HP Notebook PCs - Battery Does Not Charge

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Mar-2016

Last updated : 22-Mar-2016

DESCRIPTION
The computer's battery does not charge when connected to the AC-adapter.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 2540p Notebook PC
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP EliteBook Revolve 810 G2 Tablet
  • HP mt41 Mobile Thin Client
  • HP ProBook 430 G1 Notebook PC
  • HP ProBook 440 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 470 G1 Notebook PC
  • HP ProBook 470 G1 Notebook PC
  • HP ProBook 470 G1 Notebook PC
  • HP ProBook 640 G1 Notebook PC
  • HP ProBook 640 G1 Notebook PC
  • HP ProBook 645 G1 Notebook PC
  • HP ProBook 650 G1 Notebook PC
  • HP ProBook 655 G1 Notebook PC
  • HP ZBook 14 Mobile Workstation
  • HP ZBook 15-inch Mobile Workstation
  • HP ZBook 17-inch Mobile Workstation
RESOLUTION
To resolve this issue, download and install the appropriate SoftPaq:
SoftPaq Description
Platforms Affected
Download SoftPaq
HP Notebook System BIOS Update
Version: 01.20
Revision: A
HP ProBook 645 G1 Notebooks
HP ProBook 655 G1 Notebooks
HP Notebook System BIOS Update
Version: 01.34
Revision: A
HP ZBook 15 Workstations
HP ZBook 17 Workstations
HP Notebook System BIOS Update
Version: 01.20
Revision: A
HP ProBook 470 G1 Notebooks
HP Notebook System BIOS Update
Version: 01.20
Revision: A
HP ProBook 430 G1 Notebooks
HP Notebook System BIOS Update
Version: 01.35
Revision: A
HP EliteBook 840 G1 Notebooks
HP EliteBook 850 G1 Notebooks
HP ZBook 14 Notebooks
HP Notebook System BIOS Update
Version: 01.20
Revision: A
HP EliteBook Revolve 810 G2 Notebooks
HP Notebook System BIOS Update
Version: 01.20
Revision: A
HP EliteBook 1040 G1 Notebooks
HP Notebook System BIOS Update
Version: 01.20
Revision: A
HP ProBook 640 G1 Notebooks
HP ProBook 650 G1 Notebooks
HP Notebook System BIOS Update
Version: 01.20
Revision: A
HP mt41 Mobile Thin Client
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 2540p Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Revolve 810 G2 Tablet (ENERGY STAR) (deleted), HP ProBook 430 G1 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ZBook 14 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation, HP mt41 Mobile Thin Client

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05058319

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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