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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04959197

Version: 1

Advisory: HP G2 Business Desktops - BIOS Error Codes Have Changed Beginning With G2 Systems

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Feb-2016

Last updated : 08-Feb-2016

DESCRIPTION
BIOS error codes (beep codes, LED codes, and numeric codes) for commercial desktops have changed. The old descriptions are no longer valid and should not be used.
This applies to computers that have HPSureStart BIOS security technology; beginning with G2 desktop platforms.

SCOPE
Information in this document applies to the following:
Systems:
  • HP 202 G2 Microtower PC
  • HP EliteDesk 705 G2 Desktop Mini PC
  • HP EliteDesk 705 G2 Microtower PC
  • HP EliteDesk 705 G2 Small Form Factor PC
  • HP EliteDesk 800 65W G2 Desktop Mini PC
  • HP EliteDesk 800 G2 Small Form Factor PC
  • HP EliteDesk 800 G2 Tower PC
  • HP EliteOne 705 G2 23-inch Touch All-in-One PC
  • HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC
  • HP EliteOne 800 G2 23-inch Touch All-in-One PC
  • HP ProDesk 400 G2 Desktop Mini PC
  • HP ProDesk 400 G2 Desktop Mini PC (ENERGY STAR)
  • HP ProDesk 400 G2 Microtower PC
  • HP ProDesk 400 G2 Small Form Factor PC
  • HP ProDesk 400 G2 Small Form Factor PC (ENERGY STAR)
  • HP ProDesk 400 G2.5 Small Form Factor PC
  • HP ProDesk 400 G2.5 Small Form Factor PC (ENERGY STAR)
  • HP ProDesk 405 G2 Microtower PC
  • HP ProDesk 480 G2 Microtower PC
  • HP ProDesk 485 G2 Microtower PC
  • HP ProDesk 490 G2 Microtower PC
  • HP ProDesk 498 G2 Microtower PC
  • HP ProDesk 600 G2 Desktop Mini PC
  • HP ProDesk 600 G2 Small Form Factor PC
  • HP ProOne 400 G2 20-inch Non-Touch All-in-One PC
  • HP ProOne 400 G2 20-inch Non-Touch All-in-One PC (ENERGY STAR)
  • HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC
RESOLUTION
Do not use legacy BIOS error code descriptions to debug failures. Refer to the Maintenance & Service Guide for the specific computer for the new code descriptions.
note:
Not all platforms have all the same features, make sure you use the correct Maintenance & Service Guide for the specific computer being diagnosed. Start here to find the correct Maintenance & Service Guide: http://support.hp.com/us-en.

Hardware platforms affected : HP 202 G2 Microtower PC, HP EliteDesk 705 G2 Desktop Mini PC, HP EliteDesk 705 G2 Microtower PC, HP EliteDesk 705 G2 Small Form Factor PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Tower PC, HP EliteOne 705 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP ProDesk 400 G2 Desktop Mini PC, HP ProDesk 400 G2 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G2 Microtower PC, HP ProDesk 400 G2 Small Form Factor PC, HP ProDesk 400 G2 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G2.5 Small Form Factor PC, HP ProDesk 400 G2.5 Small Form Factor PC (ENERGY STAR), HP ProDesk 405 G2 Microtower PC, HP ProDesk 480 G2 Microtower PC, HP ProDesk 485 G2 Microtower PC, HP ProDesk 490 G2 Microtower PC, HP ProDesk 498 G2 Microtower PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Small Form Factor PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04959197

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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