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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04622980

Version: 1

Advisory: HP ElitePad 1000 G2 Tablet - the Tablet Loses Wireless Wide Area Network (WWAN) Connection

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Mar-2015

Last updated : 27-Mar-2015

DESCRIPTION
The tablet may lose WWAN connectivity. The issue occurs because the HP lt4111 mobile broadband module driver has been deleted by Windows.

SCOPE
Information in this document applies to the following:
Computers:
HP ElitePad 1000 G2 Tablet
WWAN module:
HP lt4111 Mobile Broadband Module
Operating Systems:
  • Microsoft Windows 8.1 (Standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
RESOLUTION
Correct the issue if it has already occurred and prevent the issue from occurring by running all of the following SoftPaq executables:
  1. If the issue has already occurred, power the computer off and then back on.
    NOTE: this must be done, if the issue has already occurred, so that Windows can re-detect the lt4111 WWAN module. Otherwise, the driver cannot be installed.
  2. Reinstall the HP lt4111 Mobile Broadband Module driver (even if the issue has not occurred).
    IMPORTANT! You must run the lt4111.exe installer to ensure that the drivers and firmware are properly installed. Simply copying the .inf file will not work.
    SoftPaq Description
    Release Notes
    Download SoftPaq
    Sierra Wireless Driver Package for HP lt4111 Mobile Broadband Module
    Version: 5.0.1312.4027
    Revision: A Pass 1

  3. Install Essential System Updates for Microsoft Windows 8.1.
    SoftPaq Description
    Release Notes
    Download SoftPaq
    Essential System Updates for Microsoft Windows 8.1
    Version: 1.0
    Revision: 1 Pass: 1
  4. Install System Default Settings for Windows 8.1.
    SoftPaq Description
    Release Notes
    Download SoftPaq
    System Default Settings for Windows 8.1
    Version: 2.1
    Revision: 1 Pass: 1
NOTE: More recent versions of the above software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : HP ElitePad 1000 G2 Base Model Tablet, HP ElitePad 1000 G2 Tablet, HP ElitePad 1000 G2 Tablet, HP ElitePad 1000 G2 Tablet (ENERGY STAR)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04622980

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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