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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04293441

Version: 1

HP MX10 Retail Solution and ElitePad 900 G1 Tablet PCs - Error Message When HP Accessories Are Attached

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-May-2014

Last updated : 16-May-2014

DESCRIPTION
The computer displays the following error message when docked or an accessory is attached:
Figure 1 - The attached device is not a Designed for HP ElitePad accessory. Visit hp.com/elitepad for information

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP ElitePad 900 G1 Tablet
  • HP MX10 Retail Solution
Parts:
  • 695551-001 : HDMI/VGA adapter cable
  • 695555-001 : Ethernet adapter cable
  • 695556-001 : Serial adapter cable
  • 695553-001 : HP Smart AC adapter cable
  • 695552-001 : USB adapter cable
  • 695554-001 : Card Reader adapter
  • 708621-001 : Docking station
  • 709462-001 : Slate jacket with battery slot (inc
  • 714297-001 : Slate jacket without battery slot
RESOLUTION
Download and install the following SoftPaq to resolve the issue:
SoftPaq Description
Release Notes
Download SoftPaq
HP Elitepad 900 System BIOS/Firmware and Driver Update
Version: 1.0.1.7
Revision: A
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.
If the SoftPaq does not resolve the issue, contact HP to set up a service event.

Hardware platforms affected : HP ElitePad 900 G1 Tablet, HP MX10 Retail Solution with Retail Jacket

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04293441

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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