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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Designjet T2500 eMultifunctional Printer Series - Cannot insert an ink cartridge

Cannot insert an ink cartridge
  1. Check that you have the correct type of cartridge (model number).
  2. Check that the colored label on the cartridge is the same color as the label on the slot.
  3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable.
  caution:
Never clean inside the ink cartridge slots.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Middle East

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