hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

hp-concentra-wrapper-portlet

Actions
Loading...

HP Officejet Pro 251dw Printer - An 'Ink System Failure' Error Message Displays on the Computer

Issue
An 'Ink System Failure' error message displays on the computer. The printer does not print.
Example message
Ink System Failure
There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.
  note:
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Update the printer firmware
Select one of the following methods to update the printer firmware.
Solution three: Remove and reinsert the printhead
A poor electrical contact between the printhead and the printer might cause the error. Follow these steps to remove and reinsert the printhead.
Step one: Remove the printhead
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Open the cartridge access door and the product lid. The carriage moves to the center. Wait until the carriage stops before you proceed.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door.
  3. Disconnect the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.
      warning:
    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
  4. Lift the carriage latch.
    Figure : Lift the carriage latch
    Image: Lift the carriage latch.
  5. Grasp the sides of the printhead, gently lift and remove the printhead from the carriage.
      note:
    Do not remove the cartridges from the printhead. You can safely remove the printhead with all of the cartridges inserted.
    Figure : Remove the printhead
    Image: Remove the printhead.
      caution:
    The nozzle area on the bottom of the printhead is fragile! Make sure that the bottom of the printhead does not bump or rub on the printer. Do not touch the nozzles or electrical contacts. Touching these areas can cause electrical failures or print quality problems.
      Figure : Nozzles and electrical contacts
      Image: Nozzles and electrical contacts
    1. Nozzles
    2. Electrical contacts
  6. Place the printhead assembly (with the cartridges still installed) upside down on a clean sheet of paper.
      caution:
    Do not leave the printhead assembly outside of the printer for an extended period. Doing so can result in damage to the printhead or the printer.
    Figure : Printhead upside down on a clean sheet of paper
    Image: Printhead upside down on a clean sheet of paper.
Inside the printer, look for and remove any obstructions from the printhead compartment. If necessary, use a flashlight to thoroughly check for any obstructions.
Figure : Check for paper jammed in the carriage path
Image: Check for paper jammed in the carriage path
  1. Grasp the sides of the printhead and turn it right side up with the nozzles facing down and the electrical contacts facing away from you.
  2. On the front of the printer, insert the printhead into the carriage, ensuring that the electrical contacts face the inside of the printer. As you guide the printhead into the carriage, it lowers into the carriage as it seats.
      caution:
    The nozzle area on the bottom of the printhead is fragile! Make sure that the bottom of the printhead does not bump or rub on the printer. Do not touch the nozzles or electrical contacts. Touching these areas can cause electrical failures or print quality problems.
    Figure : Insert the printhead
    Image: Insert the printhead.
  3. Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.
  4. Carefully lower the carriage latch to secure the printhead.
    Figure : Lower the carriage latch
    Image: Lower the carriage latch.
  5. Verify that the carriage latch is down.
      Figure : Carriage latch positions
      Image: Carriage latch positions.
    1. Carriage latch is up
    2. Carriage latch is down
  6. Close the cartridge access door.
  7. Reconnect the power cord to the rear of the printer.
  8. If the printer does not turn on by itself, press the Power button to turn it on.
      note:
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
  • If these steps resolved the issue, skip to the step to clean the printhead.
  • If the issue persists, or an error message displays on the computer, see the next step.
Step four: Reseat the printhead up to three times
Sometimes error messages can still display after reinserting the printhead. To clear any error messages, try to reseat the printhead up to three times.
Example error messages that might display on the computer
Missing or failed printhead
Ink System Failure
Carriage Jam
Printer Failure
Problem with Ink System
Step five: Run the automatic printhead cleaning process
Follow these steps to clean the printhead.
  1. Load unused, plain white paper into the input tray.
  2. On the printer control panel, touch the Right Arrow () to display additional options.
  3. Touch Setup (), touch Tools, and then touch Clean Printhead.
  4. Wait until the printhead cleaning sequence completes and the report prints.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution four: Clean the cartridge contacts
  1. Open the cartridge access door and the product lid. The carriage moves to the center. Wait until the carriage stops before you proceed.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door.
  2. Press the front of the first cartridge to release it, and then pull it out of the carriage.
    Figure : Press to release the cartridge
    Image: Press to release the cartridge
  3. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
  4. Gently wipe the copper-colored contact on the cartridge.
    Figure : Copper-colored contact on the cartridge
    Image: Copper-colored contact on the cartridge
  5. Wipe the contact with a dry lint-free cloth before proceeding to the next step.
  6. Carefully reinsert the cartridge into its slot, and then push the cartridge forward until it clicks into place.
    Figure : Push the cartridge forward in the slot until it clicks into place
    Image: Push cartridge forward into slot until it clicks into place
  7. Repeat these steps for the other cartridges.
  8. Close the access door.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution five: Replace the printhead
If you have completed all of the preceding steps and are still experiencing a problem, contact HP to replace the printhead.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.
Repair fees might apply for out-of-warranty products.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Middle East

hp-detect-load-my-device-portlet

Actions
Loading...