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HP Customer Support - Knowledge Base

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HP Notebook PCs - Error Message Appears When Using Cyberlink Power2Go to Erase a Disc (Windows 8)

The following error message appears when Cyberlink Power2Go performs a successful disc quick erase:
Description
(1) Disc erase unsuccessful.
Figure 1: Error message
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
PLDS Optical Drive Firmware Update
Version: DS-8A8SH KH63
note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

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Country/Region: Middle East

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