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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03898038

Version: 1

HP EliteBook 8570p Notebook PCs - Keyboard_Filter_01 Device Appears as "Unknown Device" During HP Hotkey Installation

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Aug-2013

Last updated : 15-Aug-2013

DESCRIPTION
An "Unknown Device" appears in Device Manager after installing the HP Hotkey Support Driver. The device corresponds to Keyboard_Filter_01.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 8570p Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
RESOLUTION
The computer and the device are functioning as designed. The device can only be seen by viewing the hidden devices in Device Manager.

Hardware platforms affected : HP EliteBook 8570p Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03898038

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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