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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03758475

Version: 1

HP EliteBook Folio 9470m Notebook PCs - Error Code -1 Appears After Installing a Driver Package

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-May-2013

Last updated : 09-May-2013

DESCRIPTION
The HP HotKey Support Driver Package (SP59346) does not function. Device Manager may display a yellow bang next to the driver, and the computer may return Error Code -1 in the log file.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook Folio 9470m Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
HP Driver:
  • HP HotKey Support Driver Package, SP59346
RESOLUTION
Install the HP HotKey Support Driver before applying the HP printer drivers.

Hardware platforms affected : HP EliteBook Folio 9470m Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03758475

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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