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An ADF Paper Jam Error Displays on the HP Officejet 7610 Wide Format e-All-in-One Printer Series

Issue

When using the automatic document feeder (ADF) to copy, scan, or fax, the error message 'Paper Jam: The original is jammed in the automatic document feeder (ADF). Open the ADF cover, remove and reload the original, and then try again. OK' displays on the printer control panel.
    Figure : Automatic Document Feeder (ADF)
    Image: Automatic Document Feeder (ADF)
  1. Automatic Document Feeder (ADF)
Important: You must follow these solutions in the order presented to resolve the issue.
When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Turn the printer off and then on

Follow these steps to restart the printer.
  1. Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the rear of the printer.
  2. Wait 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Press the Power button to turn on the printer.
    note:
    The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.
  • If the printer ejects any paper and the control panel no longer displays the error message, there is no need to continue troubleshooting.
  • If the printer does not eject any paper and the control panel still displays the error message, continue to the next solution to clear the jam from the printer.

Solution two: Clear any jammed paper

Follow these steps in the order presented to clear a paper jam from the ADF.

Step one: Remove any loose paper

Remove any loose paper from the ADF and output trays.
  caution:
Do not remove any jammed paper at this stage because it might damage the ADF mechanism.
Figure : Remove any loose paper
Image: Remove any loose paper from ADF tray and output tray.

Step two: Remove any jammed paper

Follow these steps in the order presented to remove any jammed paper from the ADF.
  1. Press the Power button to turn off the printer, if it is not off already.
  2. Disconnect the power cord from the rear of the printer, if it is not disconnected already, and then unplug the power cord from the power source or electrical outlet.
      warning:
    You must disconnect the power cord before reaching inside the HP printer to avoid risk of injuries or electric shock.
  3. Disconnect the USB or Ethernet cable from the rear of the printer, if you have a cable connection to the printer.
  4. Lift the ADF cover.
    Figure : Lift the ADF cover
    Image: Lift the ADF cover
  5. Gently pull out any jammed paper from the ADF. To avoid tearing any whole sheets of paper, pull the paper with both hands.
      caution:
    If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper that might remain inside the ADF. Use a flashlight to thoroughly check the rollers for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur.
    Figure : Remove any jammed paper from the ADF
    Image: Remove any jammed paper from the ADF
  6. Lift the ADF mechanism.
      Figure : Lift the ADF mechanism
      Image: Gently lift the ADF mechanism.
    1. Lift the ADF mechanism.
  7. Gently pull out any jammed paper from the ADF mechanism.
      caution:
    If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper that might remain inside the ADF mechanism. Use a flashlight to thoroughly check the rollers for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur.
  8. Close the ADF mechanism.
  9. Make sure that the paper sensor hangs freely from the ADF cover, and that the sensor parts are not broken, dislodged, or stuck.
      Figure : Check the ADF paper sensor
      Image: Check the ADF paper sensor
    1. ADF paper sensor
    2. ADF mechanism
  10. Close the ADF cover.
    note:
    Make sure to close the ADF cover tightly at both ends. A false error message might occur if the ADF cover is not securely closed.
    Figure : Close the ADF cover tightly at both ends
    Image: Close the ADF cover tightly at both ends.
  11. Lift the scanner lid.
  12. Gently pull out any jammed paper from the rollers on the bottom of the scanner lid. To avoid tearing any whole sheets of paper, pull the paper with both hands.
      Figure : ADF rollers on the scanner lid
      Image: ADF rollers on the scanner lid
    1. ADF rollers on the scanner lid
      caution:
    If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper that might remain inside the ADF rollers. Use a flashlight to thoroughly check the rollers for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur.
  13. Close the scanner lid.
  14. Reconnect the power cord to the rear of the printer, and then reconnect the USB or Ethernet cable.
  15. Plug the power cord back into the power source or electrical outlet.
  16. Press the Power button to turn on the printer.

Step three: Reload the original

  1. Reload the original document print side up in the ADF.
  2. Adjust the paper width guides so that they rest gently against the stack of paper. Do not push the guides in so tightly that they bind against the paper.
    Figure : Adjust the paper width guides
    Image: Adjust the paper width guides.
  3. On the printer control panel, touch OK to continue the original task.
    If the printer does not automatically continue the task, try the task again.

Step four: Print a Printer Status Report

To make sure that the hardware functions correctly, print a Printer Status Report as a test page.
  1. Load plain white paper in the tray.
  2. From the Home screen on the printer control panel, touch the Right Arrow (), and then touch Setup ().
  3. Touch the Down Arrow (), and then touch Reports.
  4. Touch Printer Status Report. The test page prints.
    Figure : Printer Status Report
    Image: Printer Status Report
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Reset the printer

Follow these steps to reset the printer.

Step one: Perform a power reset

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 15 seconds.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on.

Step two: Make a copy using the ADF

  1. Lift the output tray.
    Figure : Lift the output tray
    Image: Lift the output tray
  2. Load unused, plain white paper in the input tray, and then adjust the paper width guides so that they rest gently against the stack of paper.
    Figure : Load paper into the input tray
    Image: Load the paper into the input tray, and then adjust the paper width guides.
  3. Lower the output tray.
  4. Load one sheet from the original document print side up in the ADF, and then adjust the paper width guides so that they rest gently against the piece of paper.
    Figure : Load the original and adjust the paper width guides
    Image: Load the original and adjust the paper width guides.
  5. Touch the Copy icon (), and then touch Black or Color. The printer prints a copy of the page.
    If the printer does not copy the original, continue to the next solution.

Step three: Print a Printer Status Report

To make sure that the hardware functions correctly, print a Printer Status Report as a test page.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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