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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP Notebook PCs - Only 512MB of 1GB Configured Video Ram Is Recognized

This document pertains to the Compaq Presario CQ42-200 Notebook PC series.
The notebook video memory (VRAM) configuration is not displayed correctly. The correct configuration of 1 GB of VRAM is installed but the notebook only recognizes 512 MB of VRAM.

Download BIOS F.34 or later

To resolve this issue, download and install BIOS F.34 or later directly from the HP FTP site.

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Country/Region: Middle East

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