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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP Photosmart Plus e-All-in-One Printer Series - The All-in-One Does Not Pick Up or Feed Paper from the Photo Tray

Issue

The product does not pick up or feed the paper from the photo tray. The product might make noises as though it is printing, but no paper moves through it.
A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the product software.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

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Country/Region: Middle East

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