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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Scanjet Professional 1000 Mobile Scanner - Paper does not feed successfully

Re-insert the paper into the document feeder, ensuring that it makes contact with the rollers.
A problem with the scanner hardware might exist. Follow this procedure to test the scanner:
  1. Ensure that the USB cable is securely connected.
  2. Ensure that the power supply of your computer is securely connected between the computer and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional.
  3. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned On.
  4. Disconnect the USB cable and turn Off the computer. After 60 seconds, reconnect the USB cable and then turn On the computer, in that order.
  5. Try to rescan.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Middle East

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