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HP Z200 Workstation - HP troubleshooting resources and tools

This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting.
HP Support Assistant
The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win 7 Help and Support Center functions. This customized utility allows you to access specific information about an HP Workstation such as configuration information by clicking Start > Help and Support. The interface also provides customized help and support links to the HP Web site related to the HP Workstation.
  note:
The customized HP Support Assistant is not available on Windows XP Professional x32 or x64 Editions, or on Linux.
HP Help and Support Center
The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature. This customized utility allows you to access specific information about your HP Workstation such as configuration information by clicking Start > Help and Support. The interface also provides customized help and support links to the HP Web site related to your HP Workstation.
  note:
The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux.
  note:
Currently, HP Help and Support Center does not work on Windows 7 or Windows Vista.
E-support
Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services.
The following Web sites are also available to you:
Troubleshooting a problem
To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following:
  1. Under the Business Support Center menu on the left, select Troubleshoot a problem.
  2. Under Select your product (center window), select Workstations (under personal computing).
  3. Under Select your product, continue with selections as appropriate to the workstation series and model, and to the problem you are troubleshooting.
Instant Support and Active Chat
HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of desktop computing, tape storage, and printing problems.
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat collects information about the computer and passes it to an online support specialist. The collection of information might take up to 30 seconds depending on the computer configuration. When you submit a support ticket, you receive a confirmation message containing your case ID, the support hours for your location, and the estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, visit http://www.hp.com/hps/hardware/hw_professional.html.
  note:
This feature is not available on Windows XP Professional x64 Edition or on Linux.
Customer Advisories, Customer and Security Bulletins, and Customer Notices
To find advisories, bulletins, and notices:
  1. Select the desired product.
  2. Under Resources for <your selected product>, select See more….
  3. Under Self-Help resources: in the center of the window, choose the desired action and appropriate information in the scroll list to view the index.
Product Change Notifications
Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a 30-60 day window of the effective date of the change in the manufacturing process. PCNs give customers advanced notice of changes to their product, such as an updated BIOS version that they may need to qualify prior to the change taking place. The latest PCNs are located at: http://www.hp.com/go/workstationsupport.
Helpful hints
If you encounter a problem with the workstation, monitor, or software, the following provides a list of general suggestions that help you isolate and focus on the problem before taking further action.
At startup
  • Verify that the workstation and monitor are plugged into a working electrical outlet.
  • Remove all diskettes, optical disks, and USB drive keys from the drives before powering on the workstation.
  • Verify that the workstation is turned on and the blue power light is on.
  • If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs.
  • Verify that the monitor is turned on and the power LED is illuminated.
  • Turn up the brightness and contrast controls of the monitor if the monitor is dim.
  • If the workstation has multiple video sources and only a single monitor, the monitor must be connected to the source selected as the primary video adapter. During startup, the other monitor connectors are disabled; if the monitor is connected to one of these ports, it will not function after Power-on Self Test (POST). You can select the default video source in Computer Setup (F10).
During operation
  • Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic lights and audible (beep) codes section of this document for information on interpreting diagnostic lights and audible codes.
  • Press and hold any key. If the system beeps, then your keyboard is operating correctly.
  • Check all cables for loose or incorrect connections.
  • Wake the workstation by pressing any key on the keyboard or the power button. If the system remains in suspend mode, shut down the system by pressing and holding the power button for at least four seconds, then press the power button again to restart the system. If the system does not shut down, unplug the power cord, wait a few seconds, then plug it in again. If it does not restart, press the power button to start the workstation.
  • Reconfigure the workstation after installing a non–plug and play expansion board or other option. Refer to the section of this document for instructions.
  • Be sure that all required device drivers have been installed. For example, if you have connected a printer, you must install a printer driver.
  • If you are working on a network, plug another workstation with a different cable into the network connection. There might be a problem with the network plug or cable.
  • If you recently added new hardware, remove the hardware and verify if the workstation functions properly.
  • If you recently installed new software, uninstall the software and verify if the workstation functions properly.
  • If the screen is blank, plug the monitor into a different video port on the workstation if one is available. Alternatively, replace the monitor with a monitor that you know is working properly.
  • Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or fixes your problem.
Customizing the monitor display
You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To do so, right-click the desktop, then click Properties (for Windows XP) or Personalize (for Windows 7 or Windows Vista) to change display settings. For more information, see the online documentation provided with the graphics controller utility or the documentation that came with your monitor.

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