Blinking Lights on the HP Deskjet D5560 and D5568 Printers

1. Pull out the paper tray extension.
   Figure : Pull out the input tray extension
   
2. Flip up the paper stop at the end of the extension.
   Figure : Flip up the paper stop
   
3. Slide the paper-width guide to its outermost position.
   Figure : Slide out the paper guide
   
4. Load paper into the paper tray with the print-side down. Slide the paper forward until it stops.
   Figure : Load paper

   
5. Slide the paper-width guide inward until it rests against the paper.
   Figure : Slide the paper guide inward
   
6. Press the Resume button ().

  caution:

Do not remove jammed paper at this stage. Attempting to clear jammed paper from the front of the product can damage the print mechanism.

1. Press the Power button () to turn off the product.
2. Turn the product around to access the rear access side.
3. Press the handle at the end of the rear access door opposite the power cord to release the rear access door, and then pull the door out.
   Figure : Remove the rear access door

   
4. Carefully remove any jammed paper from the back of the product.
5. Replace the rear access door, and snap it into place.
   Figure : Insert the rear access door

   

1. Unplug the power cord from the electrical outlet and from the back of the product.
2. Open the cartridge door.
   Figure : Open the cartridge door

   
3. Gently remove all jammed paper.

     caution:

   Remove the jammed paper carefully. Incorrectly removing paper from the front of the product can damage the printing mechanism.

4. Make sure that no scraps of paper remain between the rollers.
5. Close the cartridge door.
   Figure : Close the cartridge door

   
6. Plug the power cord into the electrical outlet and into the back of the product.
7. Press the Power button () to turn on the product.
8. Press the Resume button ().

1. Open the cartridge door.
   The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure : Open the cartridge door

   
2. Remove the new cartridge from its packaging.
3. Remove the pink protective tape from the new cartridge.
   Figure : Remove the protective tape

   

     caution:

   Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause electrical connection issues, clogged ink nozzles, and print quality issues.

   Figure : Do not touch the contacts

   
4. Hold the cartridge by its sides with the copper-colored contacts facing toward the product, and then slide the cartridge into its color-coded slot. Make sure that the icon on the cartridge matches the icon on the slot. Then push the cartridge in until it snaps into place.
   Figure : Example of inserting the color cartridge

   
   The product is designed to prevent inserting a cartridge into the wrong slot.

   • Insert the tri-color cartridge in the slot closest to the control panel.
   • Insert the black cartridge in the slot farthest from the control panel.
5. Close the cartridge door.

1. Open the cartridge door.
   The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure : Open the cartridge door

   
2. Press down on the indicated cartridge to release it, and then pull the cartridge out to remove it from its slot.
3. Check for protective tape on the nozzles. If protective tape is present, remove it without touching the copper-colored contacts or the nozzles.
   Figure : Remove the protective tape

   

     caution:

   Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause electrical connection issues, clogged ink nozzles, and print quality issues.

   Figure : Do not touch the contacts

   
4. Hold the cartridge by its sides with the copper-colored contacts facing toward the product, and then slide the cartridge into its color-coded slot. Make sure that the icon on the cartridge matches the icon on the slot. Then push the cartridge in until it snaps into place.
   Figure : Example of inserting the black cartridge

   
   The product is designed to prevent inserting a cartridge into the wrong slot.

   • The black cartridge goes into the slot farthest from the control panel.
   • The tri-color cartridge goes into the slot closest to the control panel.
5. Close the cartridge door.
   Figure : Close the cartridge door

   

1. Open the cartridge door.
   The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure : Open the cartridge door

   
2. Find the number on the label on top of the cartridges.
   Figure : Number on cartridge label
   
   1. Cartridge numbers
3. Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge door.
4. Review the following table for cartridge compatibility:

   Cartridge Description	Abbreviated Country/Region Zone*
   	South America, Korea (Zone 1)	Europe (Zone 2)	Russia, Japan (Zone 3)	China, India (Zone 4)
   Black cartridge (standard yield)	HP 60	HP 300	HP 121	HP 818
   Color cartridge (standard yield)	HP 60	HP 300XL	HP 121XL	HP 818XL
   Black cartridge (high yield)	HP 60XL	HP 300	HP 121	HP 818
   Color cartridge (high yield)	HP 60XL	HP 300XL	HP 121XL	HP 818XL

   To find a complete list of compatible cartridges, do the following:

   1. Go to www.hp.com/buy/suresupply
   2. Click the language selection link next to the globe icon.
      Figure : Language selection link

      
   3. From the drop-down lists, select the appropriate Language and Location, and then click Save.
   4. Enter your product number, and then press Enter. A list of compatible cartridges appears.
5. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list.

note:

These steps provide generalized troubleshooting instructions for clearing a carriage jam. For detailed steps, click here for step-by-step instructions on clearing a carriage jam (c01746629) (in English).

1. Turn the product off, and then turn it on.
2. Clear all paper jams.
3. Check that the carriage moves freely.
4. Remove the cartridges, and then reinstall them.
5. Plug the product directly into a wall outlet.
6. Turn the product off, unplug the power cord, wait 30 seconds, plug the power cord in, and turn the product on.

1. Remove the indicated cartridge.
2. Remove the new cartridge from its packaging.
3. Remove the pink protective tape from the new cartridge.

     caution:

   Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause electrical connection issues, clogged ink nozzles, and print quality issues.

4. Hold the cartridge by its sides with the nozzles toward the product, and then slide the cartridge into its color-coded slot until it snaps into place. Make sure that the icon on the cartridge matches the icon on the slot.
   The product is designed to prevent inserting a cartridge into the wrong slot.

   • The tri-color cartridge goes in the slot closest to the control panel.
   • The black cartridge goes in the slot farthest from the control panel.

1. Open the cartridge door.
   The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure : Open the cartridge door

   
2. Press down on the cartridge to release it, and then pull it out of its slot.

     caution:

   Do not remove both cartridges at the same time. Do not leave a cartridge outside the product for more than 30 minutes.

   Figure : Remove the cartridge

   
3. Place the cartridge on a piece of paper with the ink nozzles facing up.
4. Moisten a clean, foam-rubber swab with distilled water.
5. Clean the face and edges around the ink nozzle with the swab.

     caution:

   Do not clean the ink nozzle plate.

   Figure : Clean the area around the ink nozzle
   
   1. Nozzle plate - DO NOT CLEAN
   2. Area surrounding ink nozzle - Do clean
6. Let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a clean swab to dry it.
7. Hold the cartridge by its sides with the nozzles toward the product, and then slide the cartridge into its color-coded slot until it snaps into place. Make sure that the icon on the cartridge matches the icon on the slot.
   Figure : Example of inserting the tri-color cartridge

   
8. Close the cartridge door.
   Figure : Close the cartridge door

   
9. Try printing again.

1. Gather the following items to clean the cartridge and carriage:
   • Clean, distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
   • Clean cotton swabs or any soft, lint-free material that does not stick to the cartridges (coffee filters work well).
   • Sheets of paper or a paper towel to rest the cartridges on during cleaning.
2. Open the cartridge door.
   The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure : Open the cartridge door

   
3. Press down on the cartridge to release it, and then pull it out of its slot. Place the cartridge on a piece of paper with the nozzle plate facing up.
   Figure : Remove the cartridge

   

   note:

   Clean the copper-colored electrical contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.

4. Unplug the product.
5. Dip a swab in the water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
6. Clean the copper-colored electrical contacts. Do not touch the ink nozzles.
   Figure : Copper-colored electrical contacts

   
7. Clean the contacts in the carriage, inside the product.
   Figure : Carriage contacts

   
8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry or use a new swab to dry it.
9. Reinstall the cartridge.
10. Plug in the power cord.
11. Close the cartridge door.
    Figure : Close the cartridge door

    
12. Try printing again.

1. Press the Power button () to turn off the product.

   note:

   The product might not turn off after pressing the Power button. Continue to the next step regardless.

2. Disconnect the power cord from the back of the product.
3. Disconnect the power cord from the electrical outlet.
4. Wait 60 seconds.
5. Reconnect the power cord to the electrical outlet.
6. Reconnect the power cord to the back of the product.
7. Press the Power button () to turn on the product.