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Welcome to HP Customer Support

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HP Handheld sp400 Series All-in-One Scanner Printer - Updating Firmware through USB

  1. Connect the All-in-One to a computer with a USB cable.
  2. Open the HP sp400 Series Configuration Software. See Downloading and Installing Software.
  3. Select the Update tab.
    There are four types of firmware update files:
    • Firmware: the main program running on the All-in-One
    • FPGA: the processor configuration
    • Imager: the program running on the bar code scanner module
    • Communication: the program running on the wireless communication module
  4. In the File boxes, enter the names of the update files. You can use the Browse button to navigate to the update files.
      note:
    All of the update file names must have an .hhp extension.
  5. Press the Write to Device button to begin the update process.
  6. If you are doing a firmware or FPGA update, a dialog box instructing you to restart the All-in-One appears:
    1. Click OK to dismiss the dialog box.
    2. Press the green Power button on the All-in-One and hold for three seconds to turn the device off.
    3. After the All-in-One has turned off, restart it by pressing the Power button for one second.
    4. When the connection status indicates that the device is connected again, restart the update process by clicking the Write To Device button.
  7. A dialog box announcing that the update has been successful or has failed appears. If the update failed, try performing the update again before contacting support personnel.
  note:
See the HP sp400 Series Configuration Software Users Guide for more detailed instructions and help. It is available at www.hp.com/support/handheldsp400aio.

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Country/Region: Middle East

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