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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Designjet 4000 and 4500 Printer Series - C5096A HP 90 Black Printhead Cleaner (C5096A) is now Available Separately

HP introduced the C5096A HP 90 Black Printhead Cleaner as a separate part for the Designjet 4000 and 4500 printer series. This Printhead Cleaner increases the reliability and ease of use of your Designjet 4000/4500 Printer series over time.
The usable life of the printhead allows for the option to replace just the Printhead Cleaner and not both the printhead and the Printhead Cleaner at the same time, as there may be times when only the Printhead Cleaner needs replaced. This new consumable was available beginning June 2006.

Update the printer firmware

In order to allow the printer to monitor and prompt (from the front panel) when the Printhead Cleaner needs replaced, make sure that you install a firmware version greater than GW_6.1.1.x.
Select a method, and then follow the steps to update the printer firmware.

Method one: Get printer updates using the Embedded Web Server

Follow these steps to check for the latest product updates for your printer.
note:
If you are unable to use the EWS because you do not have an Internet connection to your printer (for instance, when using USB or AppleTalk), follow the steps to get the printer updates from the HP website.
  1. Open the EWS, and select the Settings tab.
  2. Open the Firmware Update page, and then follow the instructions on the page.

Method two: Get printer updates from the HP website

Follow these steps to check for the latest firmware updates for your printer using the HP website.
  1. Make sure the printer is on and connected to the computer, either through your local network or a USB cable.
  2. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.
    The software results page for your printer displays with the default operating system selected.
  3. If you need to change the version of Windows, click Change, select your version, and then click Change.
  4. Click Firmware, and then click Download.
    If a Firmware section is not listed, an update is not currently available for your printer.
  5. Save the file to your computer.
  6. Locate and then open the file to start the installation process.

Monitor the status of the Printhead Cleaner

When the black printhead cleaner needs replaced, the following message displays on the front panel and also in the Embedded Web Server.
Figure : Printhead Cleaner warning message
Image: Printhead cleaner warning message
Check the printhead cleaner status using the following methods.
  • Open the Embedded Web Server, and select Status-supplies.
  • Check the Current Information plot and Usage Information plot.
  • On the printer control panel, select Setup, Printhead information, and then View Black Printhead.
  • On the printer control panel, select Setup, Printer logs, Printheads, and then View black Printhead.

Warranty

This product has a limited warranty. If the product is defective, contact HP (or your retailer) before the end of the warranty date. The end of the warranty date is located on a label attached to the cleaner.
Figure : End of warranty label
Image: End of warranty label
The warranty does not cover empty or refilled products, printer expired products, or products that have been misused or tampered with.
For complete warranty details, please ask your retailer or visit our website at http://www.hp.com/cposupport (type in your product number, then search “warranty”).

Cleaning the printhead cleaner

  1. Clean the ink residue from the printhead cleaner.
  2. On the printer control panel, select Service Utilities, and then select PHC Maintenance.
    Figure : Service Utilities, PHC Maintenance
    Image: PHC Mainenance control panel dialog
  3. Select Reset after PHC cleaning to reset the ink level of the black printhead cleaner.
    Figure : Resetting the ink level
    Image: Resetting the ink level

FAQs

Why does the printer waste so much ink into the PHC?
Although the printheads are not printing continuously, they are occasionally "spitting" into the reservoirs in their respective printhead cleaners. This is to “keep them fresh” for printing when they are needed. Black ink does not have foam. Only the black ink is pigmented and forms stalagmites that may interfere with the other printheads.
The color printheads are NOT affected due to very slight differences in ink chemistry.
Do we have to replace the printhead cleaner again once we replace the printhead?
Yes. Under normal circumstances, when installing a new printhead, you should ALWAYS install the corresponding printhead cleaner.
Is it possible to clean the printhead cleaner instead of replacing it?
This new release also enables the printer to reset the ink level of the black printhead cleaner after the black ink residue is removed.

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