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HP Deskjet 9600 Series Printer - Changing the Pick Roller Assembly

Introduction
Follow the steps below to change the pick roller assembly (ASSY - PICK ROLLER SVC), if paper is not feeding properly. The pick roller assembly part number is C8237-67016. To order the pick roller assembly online, go to the HP Web site (http://www.hp.com), select Online Shopping and then HP Parts Store. Click here to go to http://www.hp.com.
Instructions
  1. Remove the duplexer or rear manual feed.
  2. Slide the cam on each end of the roller shaft toward the slot. See Figure 1. The cam is held in place by a small pin that engages a hole in the printer housing. Pry the pin out of the hole in the housing in order to spin the cam. See Figure 2.
      Figure : Duplexer or rear manual feed opening
    1. Slot
    2. Cam
      Figure : Pick roller assembly
    1. Cam
    2. Locator pin on cam
  3. Pull the pick roller assembly out.
  4. Reverse the process to install the new pick roller assembly.

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