hp-support-head-portlet

Actions
Loading...
دعم عملاء HP - قاعدة المعارف

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

Replacing the Printhead for HP Photosmart C6300 All-in-One Printer Series

Introduction

A printhead assembly is formed by cartridges fitted into printheads. A new printhead assembly needs to be installed when the existing printhead assembly is damaged or is incompatible with the product. Replacement printhead assemblies are only available from HP Support or authorized service providers.
  1. If you are in Asia Pacific, the site directs you to a service center in your area.
  2. Search for printhead number CN642A.
  3. Follow the instructions to order the printhead assembly.

Replace the printhead assembly

Follow these steps to replace the printhead assembly.
ملاحظة:
Wait until a new printhead assembly is available before removing the cartridges. Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to the product and the cartridges.

Step one: Remove the old cartridges

  1. Make sure that the product is turned on.
  2. Lift the cartridge access door to open it, and then wait until the carriage stops moving.
    الشكل : Open the cartridge access door
    Open the cartridge access door
  3. Press the tab on the cartridge to release it, and then remove it from the slot.
    الشكل : Remove the cartridges
    Remove the cartridges from the printhead
  4. Repeat step three for each cartridge.

Step two: Remove the old printhead

  1. Lift the latch handle on the carriage until it stops.
    الشكل : Lift the latch handle
    Lift the latch handle
  2. Lift the printhead to remove it from the carriage.
    الشكل : Remove the printhead
    Lift the printhead to remove it from the carriage

Step three: Clean the electrical contacts inside the product

For successful printhead assembly replacement, it is important to get the electrical contacts inside the product as clean as possible.
Pre-moistened wipes, labeled with a yellow sticker, are included with the new printhead assembly. Use these wipes to clean the electrical contacts inside the product.
الشكل : Pre-moistened wipes
Pre-moistened wipes
Remove a pre-moistened wipe from its package. Use it to wipe from the top to the bottom of the electrical contacts, in one direction only. As the wipe becomes dirty, discard it and use a new one.
الشكل : Wipe the contacts in the product
Wipe the electrical contacts in the product

Step four: Install the new printhead

  1. Remove the new printhead from its package.
    الشكل : Remove the new printhead
    Remove the new printhead from its package
      إنذار:
    Do not touch the copper-colored electrical contacts. Do not scratch the electrical contacts on the product or any other surface.
    الشكل : Do not touch the electrical contacts
  2. Hold the printhead upright with the colored shape icons on the top.
    الشكل : Hold the printhead upright
    Hold the printhead upright
  3. Lower the printhead into the carriage.
    الشكل : Install the new printhead
    Lower the printhead into the carriage
  4. Carefully lower the latch handle.
    الشكل : Lower the latch handle
    Lower the latch handle

Step five: Install the new cartridges

ملاحظة:
Do not reuse the old cartridges. They might damage the new printhead.
  1. Remove the new cartridge from its package by pulling the orange pull-tab straight back to remove the plastic wrap from the cartridge.
    الشكل : Remove the plastic wrap
    Remove the plastic wrap
  2. Twist the orange cap to snap it off.
    ملاحظة:
    A forceful twist might be required to remove the orange cap.
    الشكل : Remove the orange cap
    Remove the orange cap
  3. Using the colored shape icons for help, slide the cartridge into the empty slot until it clicks into place and is seated firmly in the slot.
    الشكل : Insert the new cartridge
    Insert the new cartridge
      إنذار:
    Do not lift the latch handle on the carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing issues. The latch must remain down in order to correctly install the cartridges.
    Make sure that you insert the cartridge into the slot that has the same shape icon and color as the cartridge that is being installed.
  4. Repeat steps one through three for each cartridge to be replaced.
  5. Close the cartridge access door.
    الشكل : Close the cartridge access door
    Close the cartridge access door
  6. Look at the control panel display and follow any instructions that appear on the display.

Step six: Load paper

The product must print an alignment page after the printhead is replaced. Follow these steps to load paper into the product.
  1. Lift the output tray.
    الشكل : Lift the output tray
    Lift the output tray
  2. Slide the paper-width guide to its outermost position.
    الشكل : Adjust the paper-width guide
    Slide the paper-width
guide to its outermost position
  3. Insert a stack of plain paper into the main input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.
    الشكل : Load paper
    Load paper
  4. Slide the paper-width guide inward until it stops at the edge of the paper.
    ملاحظة:
    Do not overload the main input tray. Make sure that the stack of paper fits within the main input tray and that it is no higher than the top of the paper-width guide.
  5. Lower the output tray.
    الشكل : Lower the output tray
    Lower the output tray
  6. Pull the output tray out, and then unfold the paper catch at the end of the tray extender.
    الشكل : Extend the paper catch
    Extend the paper catch
  7. The product prints an alignment page.

Step seven: Return failed parts to HP

If the new printhead assembly came with a post-paid mailing label and instructions to return the failed parts to HP, please do so. HP would like to analyze the parts in order to improve its products in the future.
If a post-paid return mailing label is not included with the new printhead assembly, you are done, and there is no need to continue troubleshooting.
  1. Put the old printhead into the plastic package that the new printhead arrived in.
    الشكل : Put the old printhead into the package
    Put the old printhead into the package
  2. Peel off the lid sticker labeled B and use it to seal the printhead package.
    الشكل : Peel off the lid sticker
    Peel off the lid sticker
    الشكل : Seal the package with the lid sticker
    Seal the package with the lid sticker
  3. Use the orange caps from the new cartridges to cap the old cartridges.
    الشكل : Cap the old cartridges
    Use the orange caps from the new  cartridges to cap the old cartridges
  4. Put the old parts and the form that came with the new parts into the box that the new parts came in. If possible, also include a sample printout that shows the issue with the old printhead.
    الشكل : Put the old parts, form, and sample printout into the box
    Put the old parts, form, and sample printout into the box
  5. Close the box, apply the post-paid mailing label, and then put the box in the mail.
    الشكل : Send the box back to HP
    Send the box back to HP

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
الدولة/المنطقة : العربية

hp-detect-load-my-device-portlet

Actions
Loading...