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SUPPORT COMMUNICATION- AVIS AU CLIENT

Identifiant du document: c06114534

Version: 1

Avis de sécurité : Ordinateurs portables OMEN by HP de 15 et 17 pouces - Erreur «Échec de la mise à jour du BIOS système» pour les BIOS F.46 et F.48

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Date de publication : 15-Aug-2018

Dernière mise à jour : 21-Aug-2018

DESCRIPTION
Le message d’erreur suivant s’affiche après que la mise à jour du BIOS F.46 ou F.48 échoue :
Échec de la mise à jour du BIOS système
Les SoftPaqs SP85678 (pour le BIOS F.46) et SP88780 (pour le BIOS F.48) ne parviennent pas à conclure le processus de mise à jour du BIOS. Le processus de mise à jour du BIOS prend un temps anormalement long, s’arrête puis l’ordinateur redémarre. Le BIOS n'est pas mis à jour correctement après le redémarrage de l’ordinateur.

PORTÉE
Les informations contenues dans ce document s’appliquent aux éléments suivants :
Applications/Pilotes :
  • Mise à jour du BIOS système F.46 de l’ordinateur portable HP (processeurs Intel) - SP85678
  • Mise à jour du BIOS système F.48 de l’ordinateur portable HP (processeurs Intel) - SP88780
Ordinateurs :
  • Ordinateur portable OMEN by HP 15-ax100 configuré sur commance
  • Ordinateur portable OMEN by HP 15-ax100
  • Ordinateur portable OMEN by HP 17-w100xx configuré sur commance
  • Ordinateur de bureau OMEN by HP 17-100xx
  • Ordinateur de bureau OMEN by HP 17-100xxx
  • Ordinateur de bureau OMEN by HP 17-100xxx configuré sur commande
Systèmes d’exploitation :
  • Microsoft Windows 10 RS2 (version 1703)
  • Microsoft Windows 10 RS4 (version 1803)
RÉSOLUTION
Pour résoudre ce problème, téléchargez et installez le SoftPaq suivant pour mettre à jour le BIOS.
Description du SoftPaq
Notes de version
Télécharger le SoftPaq
Mise à jour du BIOS système de l’ordinateur portable HP (processeurs Intel)
Version : F.49
Révision : A
REMARQUE : Une version plus récente de ce logiciel peut être disponible. Vérifiez s'il existe une version plus récente à l'adresse : http://www.hp.com/drivers

Hardware platforms affected : OMEN by HP - 17-w100 CTO, OMEN by HP - 17-w100nc, OMEN by HP - 17-w100ne, OMEN by HP - 17-w100nf (ENERGY STAR), OMEN by HP - 17-w100ng, OMEN by HP - 17-w100nia, OMEN by HP - 17-w100nk (ENERGY STAR), OMEN by HP - 17-w100nm, OMEN by HP - 17-w100no, OMEN by HP - 17-w100nt (ENERGY STAR), OMEN by HP - 17-w100nu, OMEN by HP - 17-w100nv (ENERGY STAR), OMEN by HP - 17-w100nx, OMEN by HP - 17-w100ur, OMEN by HP - 17-w101la, OMEN by HP - 17-w101na, OMEN by HP - 17-w101nf (ENERGY STAR), OMEN by HP - 17-w101ng (ENERGY STAR), OMEN by HP - 17-w101nh, OMEN by HP - 17-w101nm, OMEN by HP - 17-w101no, OMEN by HP - 17-w101np, OMEN by HP - 17-w101ns (ENERGY STAR), OMEN by HP - 17-w101nx, OMEN by HP - 17-w101tx, OMEN by HP - 17-w101ur, OMEN by HP - 17-w102na, OMEN by HP - 17-w102nf (ENERGY STAR), OMEN by HP - 17-w102ng (ENERGY STAR), OMEN by HP - 17-w102nl, OMEN by HP - 17-w102no, OMEN by HP - 17-w102ns (ENERGY STAR), OMEN by HP - 17-w102nt, OMEN by HP - 17-w102nv (ENERGY STAR), OMEN by HP - 17-w102tx, OMEN by HP - 17-w102ur, OMEN by HP - 17-w103nf (ENERGY STAR), OMEN by HP - 17-w103ng (ENERGY STAR), OMEN by HP - 17-w103nm, OMEN by HP - 17-w103no, OMEN by HP - 17-w103np, OMEN by HP - 17-w103ns (ENERGY STAR), OMEN by HP - 17-w103nu, OMEN by HP - 17-w103tx, OMEN by HP - 17-w103ur, OMEN by HP - 17-w104na, OMEN by HP - 17-w104nf (ENERGY STAR), OMEN by HP - 17-w104ng (ENERGY STAR), OMEN by HP - 17-w104nm, OMEN by HP - 17-w104no, OMEN by HP - 17-w104np, OMEN by HP - 17-w104ns (ENERGY STAR), OMEN by HP - 17-w104tx, OMEN by HP - 17-w105nf (ENERGY STAR), OMEN by HP - 17-w105no, OMEN by HP - 17-w105tx, OMEN by HP - 17-w105ur, OMEN by HP - 17-w106na, OMEN by HP - 17-w106nf, OMEN by HP - 17-w106ng (ENERGY STAR), OMEN by HP - 17-w106no, OMEN by HP - 17-w106tx, OMEN by HP - 17-w106ur, OMEN by HP - 17-w107na, OMEN by HP - 17-w107ng (ENERGY STAR), OMEN by HP - 17-w107tx, OMEN by HP - 17-w107ur, OMEN by HP - 17-w108ng (ENERGY STAR), OMEN by HP - 17-w108tx, OMEN by HP - 17-w108ur, OMEN by HP - 17-w109ng (ENERGY STAR), OMEN by HP - 17-w109tx, OMEN by HP - 17-w109ur, OMEN by HP - 17-w110na, OMEN by HP - 17-w110nd, OMEN by HP - 17-w110ng (ENERGY STAR), OMEN by HP - 17-w110nl, OMEN by HP - 17-w110tx, OMEN by HP - 17-w110ur, OMEN by HP - 17-w111na, OMEN by HP - 17-w111nb, OMEN by HP - 17-w111ng, OMEN by HP - 17-w111nl (ENERGY STAR), OMEN by HP - 17-w111tx, OMEN by HP - 17-w112ng, OMEN by HP - 17-w112tx, OMEN by HP - 17-w113tx, OMEN by HP - 17-w114nb, OMEN by HP - 17-w114nz, OMEN by HP - 17-w114tx, OMEN by HP - 17-w115tx, OMEN by HP - 17-w116tx, OMEN by HP - 17-w117tx, OMEN by HP - 17-w118tx, OMEN by HP - 17-w119tx, OMEN by HP - 17-w120tx, OMEN by HP - 17-w121nd, OMEN by HP - 17-w121tx, OMEN by HP - 17-w122tx, OMEN by HP - 17-w123tx, OMEN by HP - 17-w124tx, OMEN by HP - 17-w125tx, OMEN by HP - 17-w126tx, OMEN by HP - 17-w127tx, OMEN by HP - 17-w128tx, OMEN by HP - 17-w129tx, OMEN by HP - 17-w131ng, OMEN by HP - 17-w132ng, OMEN by HP - 17-w133ng, OMEN by HP - 17-w150nw, OMEN by HP - 17-w151nr, OMEN by HP - 17-w156nz, OMEN by HP - 17-w162nz, OMEN by HP - 17-w163dx, OMEN by HP - 17-w170nw, OMEN by HP - 17-w172nw, OMEN by HP - 17-w183ng, OMEN by HP - 17-w184ng, OMEN by HP - 17-w192nz, OMEN by HP - 17-w196na, OMEN by HP - 17t-w100 CTO, OMEN by HP 15-ax100 Laptop PC, OMEN by HP 17-w100 Laptop PC, OMEN by HP Laptop - 15-ax100 CTO, OMEN by HP Laptop - 15-ax101tx, OMEN by HP Laptop - 15-ax102tx, OMEN by HP Laptop - 15-ax103tx, OMEN by HP- 17-w102nu

Systèmes d'exploitation concernés : Non applicable

Logiciels concernés : Non applicable

ID de référence croisée de communication de support : IA06111256

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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