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HP Customer Support - Knowledge Base

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  • Information
    Facing print or scan issues after updating to macOS Catalina 10.15?

    Use AirPrint to print & Image Capture to scan.

    Information

    Find Windows 11 and Windows 10 support help. Visit Windows Support Center

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Sign up for an HP account

  • Feedback

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HP Printers - Web Services Stop Working

This document is for select older HP printers.
Web Services might have stopped working and are no longer supported on select printers. One of the following error messages displays on your printer control panel when attempting to use web services:
  • Server Connection Error. There was a problem connecting to the server. Press retry, or OK to exit.
  • Web Services Problem. Problem connecting to Web Services server.
  • Server Connection Error. Unable to connect to Web Services. Confirm internet access and try again.
Review the following for more information.

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Country/Region: Africa

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