hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

hp-concentra-wrapper-portlet

Actions
Loading...

HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - Interpret control-panel messages

Control-panel message types

Four types of control-panel messages can indicate the status of or problems with the product.
Message type
Description
Status messages
Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes. Whenever the product is ready, not busy, and has no pending warning messages, the status message Ready appears if the product is online.
Warning messages
Warning messages inform you of data and print errors. These messages typically alternate with the Ready or status messages and remain until OK is pressed. Some warning messages are clearable. If CLEARABLE WARNINGS is set to JOB on the product CONFIGURE DEVICE menu, the next print job clears these messages.
Error messages
Error messages communicate that some action must be performed, such as adding paper or clearing a jam.
Some error messages are auto-continuable. If AUTO-CONTINUE is set on the menus, the product will continue normal operation after an auto-continuable error message appears for 10 seconds.
note:
Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the stop button pauses printing and offers the option to cancel the print job.
Critical-error messages
Critical error messages inform you of a product failure. Some of these messages can be cleared by turning the product off and then on. These messages are not affected by the AUTO-CONTINUE setting. If a critical error persists, service is required.

Control-panel messages

Control-panel messages
Description
Recommended action
10.XX.YY SUPPLY MEMORY ERROR
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
XX values
  • 00 = Memory tag memory error
  • 10 = Memory tag missing
YY values
  • 00 = Black
  • 01 = Cyan
  • 02 = Magenta
  • 03 = Yellow
Reinstall the print cartridge, or install a new print cartridge.
11.XX Internal clock error
To continue press OK
The product real-time clock has experienced an error.
Whenever the product is turned off and then turned on again, set the time and date at the control panel.
If the message persists, contact HP support.
13.XX.YY FUSER AREA JAM
A jam has occurred in the fuser area.
  caution:
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
13.XX.YY FUSER WRAP JAM
A jam has occurred in the fuser.
  caution:
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
13.XX.YY JAM ABOVE TOP OUTPUT BIN
A jam has occurred in the output area.
Clear jam in the output bin area.
13.XX.YY JAM IN LOWER RIGHT DOOR
A jam has occurred in the lower-right door (Tray 3).
Clear jams in the lower right door (Tray 3, 4, or 5) area.
13.XX.YY JAM IN RIGHT DOOR
A jam has occurred in the duplex and feed area inside the right door.
Clear jams in the right door area.
13.XX.YY JAM IN TOP OUTPUT BIN
A jam has occurred in the top output bin.
Clear jams in the output bin area.
13.XX.YY JAM IN TRAY 1
A jam has occurred in Tray 1.
Clear jams in Tray 1 area.
13.XX.YY JAM IN TRAY <X>
A jam has occurred in the indicated tray.
Clear jams in Tray 2 or optional Trays 3, 4, or 5 area.
13.XX.YY JAMS IN RIGHT DOOR
A jam has occurred in the fuser area.
  caution:
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. Clear jams in the right door area.
20 INSUFFICIENT MEMORY
To continue press OK
The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
22 EIO X BUFFER OVERFLOW
To continue press OK
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
Press the OK button to print the transferred data. (Some data might be lost.)
Check the host configuration. If the message persists, contact HP support.
22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the embedded HP Jetdirect print server.
Press the OK button to print the transferred data. (Some data might be lost.)
Check the host configuration. If the message persists, contact HP support.
22 USB I/O BUFFER OVERFLOW
To continue press OK
The product's USB buffer has overflowed.
Press the OK button to print the transferred data. (Some data might be lost.)
Check the host configuration. If the message persists, contact HP support.
40 EIO X BAD TRANSMISSION
To continue press OK
The connection between the product and the EIO card in the specified slot has been broken.
Press the OK button to clear the error message and continue printing.
Try to reinstall the EIO card.
40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK
A temporary printing error has occurred.
Press the OK button to clear the error message. (Data will be lost.)
41.3 UNEXPECTED SIZE IN TRAY <X>
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
The product detected a different paper size than expected.
The prompt to use another tray is displayed only if another tray has paper loaded.
Load the tray with the size and type of paper indicated, or use another tray.
41.5 UNEXPECTED TYPE IN TRAY <X>
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
The product detected a different paper type than expected.
The prompt to use another tray is displayed only if another tray has paper loaded.
Load the tray with the size and type of paper indicated, or use another tray if available.
41.7 ERROR
To continue press OK
A temporary printing error has occurred.
Try using different paper.
If the error does not clear, turn the product off and then on.
48.01 TRANSFER UNIT ERROR
The transfer belt has dislocated during printing.
Turn product off then on.
If the message persists, remove and reinstall the transfer unit. Contact HP support if the message appears after reinstalling the transfer unit.
49.XXXX ERROR
To continue turn off then on
A firmware error has occurred.
This error can be caused by corrupted print jobs, software applications issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
  1. Turn the product off and then on.
  2. If the error returns, check the following items:
    • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting.
    • The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing.
    • Upgrading the product firmware might help resolve the error.
  3. If the message still persists, contact HP support.
50.X FUSER ERROR
A fuser error has occurred.
Make sure you have the correct fuser. Re-seat the fuser. Turn the product off, and then turn the product on.
If the message persists, contact HP support.
51.XY ERROR
To continue turn off then on
A product error has occurred.
Turn the product off, and then turn the product on. If the message persists, contact HP support.
52.XY ERROR
To continue turn off then on
A product error has occurred.
Turn the product off, and then turn the product on. If the message persists, contact HP support.
54.XX ERROR
To continue turn off then on
Error requires that the product be turned off then on.
Turn the product off, and then turn the product on.
If the message persists, contact HP support.
55.XX.YY DC CONTROLLER ERROR
To continue turn off then on
The print engine is not communicating with the formatter.
Turn the product off, and then turn the product on.
If the message persists, contact HP support.
56.X ERROR
To continue turn off then on
A temporary printing error has occurred.
Turn the product off, and then turn the product on.
If the message persists, contact HP support.
57.XX ERROR
To continue turn off then on
A temporary printing error has occurred.
Turn the product off, and then turn the product on.
If the message persists, contact HP support.
58.XX ERROR
To continue turn off then on
A temporary printing error has occurred.
Turn the product off, and then turn the product on.
If the message persists, contact HP support.
59.BO CLEANING MOTOR ERROR
REPLACE TONER COLLECTION UNIT
This message appears for one of the following reasons:
  • The cleaning motor is stuck.
  • The toner collection unit is full.
  • The chute at the top of the toner collection unit is clogged.
Replace the toner collection unit.
59.XY ERROR
To continue turn off then on
A temporary printing error has occurred.
Turn the product off, and then turn the product on.
If the message persists, contact HP support.
60.X ERROR
To continue turn off then on
The tray specified by X is not lifting correctly.
X values
  • 2 = Tray 2
  • 3 = Tray 3
Follow the instructions on the product control panel.
62 NO SYSTEM
To continue turn off then on
The product has an internal problem.
Turn the product off and then on.
If the message persists, contact HP support.
66.XY.ZZ SERVICE ERROR
Check cables and turn off then on
The external paper-handling controller has detected a failure.
Turn the product off and then on.
If the message persists, contact HP support.
68.X PERMANENT STORAGE FULL
To continue press OK
The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values
  • 0 = Internal memory
  • 1 = Removable disk
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
If the message persists, contact HP support.
68.X PERMANENT STORAGE WRITE FAIL
To continue press OK
The product NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values
  • 0 = Internal memory
  • 1 = Removable disk
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
If the message persists, contact HP support.
68.X STORAGE ERROR SETTINGS CHANGED
To continue press OK
One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
If the message persists, contact HP support.
69.X ERROR
To continue turn off then on
A temporary printing error occurred.
Turn the product off, and then turn the product on.
If the message persists, contact HP support.
79.XXXX ERROR
To continue turn off then on
An internal product error has occurred.
Turn the product off and then on.
If the message persists, contact HP support.
8X.YYYY EIO ERROR
This message appears in English only. It indicates that the EIO card in slot X has failed.
Replace the EIO card.
8X.YYYY EMBEDDED JETDIRECT ERROR
This message appears in English only. It indicates that the embedded HP Jetdirect card has failed.
Contact HP support.
ACCEPT BAD SIGNATURE?
Yes press OK
alternates with
ACCEPT BAD SIGNATURE?
No press
The product is performing a remote firmware upgrade, and the code signature is invalid.
Download the correct firmware upgrade file for this product, and then reinstall the upgrade.
Access denied MENUS LOCKED
The control-panel menu that you tried to select is currently locked.
Consult with the person who administers the product.
Action not currently available for tray x Tray size cannot be ANY SIZE/ANY CUSTOM
Duplex registration is not available when the size is set to ANY SIZE or ANY CUSTOM.
Configure the tray to a specific size, and then set the registration for that tray.
BAD OPTIONAL TRAY CONNECTION
The optional tray is not connected correctly.
  1. Turn the product off.
  2. Remove and then reinstall the optional tray.
If the message persists, contact HP support.
Bad Signature
Upgrade cancelled
The firmware upgrade code does not match the product signature.
Download the correct firmware upgrade file for this product, and then reinstall the upgrade.
BLACK CARTRIDGE LOW
The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
BLACK CARTRIDGE LOW
LESS THAN XXXX PAGES
The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. Estimated pages remaining is based upon the historical page coverage of this product.
If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
BLACK CARTRIDGE VERY LOW
The product indicates when a supply level is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
BLACK CARTRIDGE VERY LOW
PRINTING BLACK ONLY
The product indicates when a supply level is very low. The product has been configured to print using only black when the level of a color supply is very low. The actual print cartridge life might vary. You do not need to replace the cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
To stop printing black only, change the AT VERY LOW menu item for Color Cartridges to a setting other than PRINT IN BLACK or replace the very low color cartridges. Consider purchasing replacement cartridges so they are available when the installed cartridges have reached the end of their estimated lives.
BLACK CARTRIDGE VERY LOW
To continue press OK
The product indicates when a supply level is very low. Actual print cartridge life might vary. Consider having a replacement print cartridge available to install when print quality is no longer acceptable. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
Press the OK button to continue. If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge is empty.
Calibrating...
Displays during calibration.
No action is necessary.
CALIBRATION RESET PENDING
Processing...
A calibration reset will occur when all jobs are processed.
To begin the reset sooner, cancel all jobs by pressing the Stop button .
Canceling...
The product is canceling the current job.
No action is necessary.
CARD SLOT <X> NOT FUNCTIONAL
The compact flash card in slot <X> is not working correctly.
Remove the card from the slot indicated, and replace with a new card.
CARD SLOT DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to clear.
CARD SLOT FILE OPERATION FAILED
To clear press OK
A PJL file system command attempted to perform an illogical operation.
Press the OK button to clear.
CARD SLOT FILE SYSTEM IS FULL
To clear press OK
A PJL file system command could not store something on the file system because the file system was full.
Press the OK button to clear.
CARD SLOT IS WRITE PROTECTED
To clear press OK
The file system device is protected and no new files can be written to it.
Press the OK button to clear.
CARD SLOT NOT INITIALIZED
This file-storage component must be initialized before use.
Use the embedded Web server or HP Web Jetadmin to initialize the component.
CHECKING PAPER PATH
The product is checking for possible paper jams.
No action is necessary.
CHECKING PRINTER
The product is conducting an internal test.
No action is necessary.
CHOSEN PERSONALITY NOT AVAILABLE
To continue press OK
A print job requested a product language (personality) that is not available for this product. The job will not print and will be cleared from memory.
Print the job by using a printer driver for a different printer language, or add the requested language to the product (if possible). To see a list of available personalities, print a configuration page.
CLEANING DISK <X>% COMPLETE
Do not power off
The product is cleaning the hard disk or a compact flash disk.
Do not turn off. The product will automatically restart when cleaning is complete. Product functions are unavailable.
CLEANING...
The product is performing an automatic cleaning cycle. Printing will continue after the cleaning is complete.
No action is necessary.
CLEARING EVENT LOG
This message is displayed while the event log is cleared. The product will exit the menus once the event log has been cleared.
No action is necessary.
CLEARING PAPER PATH
The product is attempting to eject jammed paper.
Check progress at the bottom of the display.
CLOSE FRONT DOOR
The front door of the product is open.
  1. Close the door.
  2. If the message persists, contact HP support. See Customer support.
CLOSE RIGHT DOOR
A door on the right side of the product is open.
  1. Close the door.
  2. If the message persists, contact HP support.
COLLECTION UNIT ALMOST FULL
The toner collection unit is almost full. The actual supply life remaining might vary. You do not need to replace the toner collection unit at this time unless print quality is no longer acceptable.
To continue printing, either press the OK button or replace the toner collection unit.
Cooling engine
The product is cooling.
No action is necessary.
Creating...
CLEANING PAGE
A cleaning page is being generated.
No action is necessary.
CYAN CARTRIDGE LOW
The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
CYAN CARTRIDGE LOW
LESS THAN XXXX PAGES
The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. Estimated pages remaining is based upon the historical page coverage of this product.
If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
CYAN CARTRIDGE VERY LOW
The product indicates when a supply level is very low. Actual print cartridge life might vary. Consider having a replacement print cartridge available to install when print quality is no longer acceptable. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
If print quality is no longer acceptable, replace the print cartridge.
CYAN CARTRIDGE VERY LOW
To continue press OK
The product indicates when a supply level is very low. Actual print cartridge life might vary. Consider having a replacement print cartridge available to install when print quality is no longer acceptable. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
Press the OK button to continue. If print quality is no longer acceptable, replace the print cartridge.
DATA RECEIVED
To print last page press OK
The product is waiting for the command to print the last page.
Press the OK button to print the last page.
DATE/TIME = YYYY/MMMM/DD HH:MM
To change press OK
To skip press
The current date and time set for the product.
Press the OK button to set the date and time or press the stop button to skip setup.
Deleting private jobs
The product is deleting a private stored job.
No action is necessary.
Deleting...
The product is currently deleting the stored job.
No action is necessary.
EIO <X> DISK INITIALIZING
The specified EIO disk device is initializing.
No action is necessary.
EIO <X> DISK NOT FUNCTIONAL
The EIO disk in slot <X> is not working correctly.
  1. Turn the product off.
  2. Remove the disk from the slot indicated.
  3. Replace with a new disk.
  4. Turn the product on.
EIO <X> DISK SPINNING UP
EIO disk device in slot <X> is spinning up its platter. Jobs that require disk access must wait.
No action is necessary.
EIO DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to clear.
EIO FILE OPERATION FAILED
To clear press OK
A PJL file system command attempted to perform an illogical operation.
Press the OK button to clear.
EIO FILE SYSTEM IS FULL
To clear press OK
A PJL file system command could not store something on the file system because the file system was full.
Press the OK button to clear.
EIO IS WRITE PROTECTED
To clear press OK
The file system device is protected and no new files can be written to it.
Press the OK button to clear.
EIO NOT INITIALIZED
This file-storage component must be initialized before use.
Use the embedded Web server or HP Web Jetadmin to initialize the component.
Event log empty
No product events are in the log.
No action is necessary.
EXPECTED DRIVE MISSING
The product cannot find the encrypted hard drive.
Insert the encrypted hard drive.
FUSER KIT LOW
The fuser kit is low. The actual supply life remaining might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit. Consider purchasing a replacement fuser kit so it is available when the installed fuser kit has reached the end of its estimated life.
FUSER KIT VERY LOW
The fuser kit is very low. The actual supply life remaining might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.
FUSER KIT VERY LOW
To continue press OK
The fuser kit is very low and the AT VERY LOW menu for the fuser kit is set to PROMPT TO CONTINUE. The product stops printing until you press the OK button or replace the fuser kit. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
Press the OK button to clear the message. If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.
Genuine HP supplies installed
You have installed more than one new print cartridge that was manufactured by HP.
No action is necessary.
HP SECURE DRIVE DISABLED
The drive has been encrypted for another product.
Remove the drive or see the embedded Web server for more information.
INCOMPATIBLE <COLOR> CARTRIDGE
The indicated color print cartridge is not compatible with this product.
Replace the print cartridge with one that is designed for this product.
INCOMPATIBLE FUSER
The incorrect fuser was installed.
  caution:
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
  1. Open the right door.
  2. Remove the incompatible fuser.
  3. Install the correct fuser.
  4. Close the right door.
INCOMPATIBLE SUPPLIES
For status press OK
Print cartridges or other supply items are installed that were not designed for this product. The product cannot print with these supplies installed.
Press the OK button to identify the incompatible supplies. Install supplies that are designed for this product.
INCOMPATIBLE TRANSFER UNIT
The incorrect transfer unit was installed.
  1. Open right door.
  2. Remove the incompatible transfer unit.
  3. Install the correct transfer unit.
  4. Close the right door.
Incorrect
The PIN is incorrect.
Use the up arrow and down arrow buttons to enter the correct PIN.
Initializing
The product is starting.
No action is necessary. Please wait until the Ready message appears on the display.
Initializing permanent storage
Displayed when the product is turned on to show that permanent storage is being initialized.
No action is necessary.
INSTALL <COLOR> CARTRIDGE
The print cartridge has been removed or has been installed incorrectly.
Replace or reinstall the print cartridge correctly to continue printing. See Replace print cartridges.
INSTALL FUSER
The fuser has been removed or installed incorrectly.
  caution:
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
  1. Open the right door.
  2. Install or adjust the fuser.
  3. Close the right door.
INSTALL SUPPLIES
For status press OK
More than one supply is missing or is installed incorrectly.
Press the OK button to identify which supplies need to be replaced. Press the OK button a second time for more information about the specific supply. Insert the supply item or make sure the installed supply item is fully seated.
INSTALL TRANSFER UNIT
The transfer unit has been removed or installed incorrectly.
  1. Open right door.
  2. Install the transfer unit.
  3. Close the right door.
INSUFFICIENT MEMORY TO LOAD FONTSDATA
The product does not have enough memory to load the data (for example, fonts or macros) from the location specified.
To continue without this information, press the OK button . If the message persists, add more memory.
LOAD TRAY 1 [TYPE] [SIZE]
For help press
Tray 1 is empty.
Load Tray 1 with the requested paper.
If the paper is already in the Tray 1, press the help button , and then press the OK button to print.
To use another tray, remove paper from Tray 1, and then press the OK button to continue.
LOAD TRAY 1 [TYPE] [SIZE]
To continue press OK
The indicated tray is loaded and configured for a type and size other than the one specified in the job.
  1. If the correct paper is loaded, press the OK button.
  2. Otherwise, remove the incorrect paper and load the tray with the specified paper.
  3. If prompted, confirm the size and type of paper loaded.
  4. Confirm that the paper guides are in the correct position.
  5. To use another tray, remove paper from the tray and then press the OK button.
LOAD TRAY 1 [TYPE] [SIZE]
To use another tray press OK
Tray 1 is empty and the other trays are available.
  1. If the correct paper is loaded, press the OK button.
  2. Otherwise, remove the incorrect paper and load the tray with the specified paper.
  3. If prompted, confirm the size and type of paper loaded.
  4. Confirm that the paper guides are in the correct position.
  5. To use another tray, remove paper from the tray and then press the OK button.
LOAD TRAY 2 [TYPE] [SIZE]
Media insert required in tray
This message appears when printing 100 x 150 mm (4 x 6 in) paper, which requires the HP postcard media insert in Tray 2.
Install the HP postcard media insert in Tray 2, and load the requested paper.
If you do not have the HP postcard media insert, you can print 100 x 150 mm (4 x 6 in) paper from Tray 1 without the insert.
LOAD TRAY <X> [TYPE] [SIZE]
This message appears when the indicated tray is selected but is not loaded, and no other paper trays are available for use.
It also appears when the tray is configured for a different paper type or size than the print job requires.
Load the tray with requested paper.
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
This message appears when the indicated tray is selected but is not loaded, and other paper trays are available for use.
It also appears when the tray is configured for a different paper type or size than the print job requires.
  1. Load the correct paper in the tray.
  2. If prompted, confirm the size and type of paper loaded.
  3. Otherwise, press the OK button to select another tray.
LOADING PROGRAM <XX>
Do not power off
Programs and fonts can be stored on the product’s file system and are loaded into RAM when the product is turned on. The number XX specifies a sequence number indicating the current program being loaded.
No action necessary. Do not turn the product off.
MAGENTA CARTRIDGE LOW
The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
MAGENTA CARTRIDGE LOW
LESS THAN XXXX PAGES
The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. Estimated pages remaining is based upon the historical page coverage of this product.
If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
MAGENTA CARTRIDGE VERY LOW
The product indicates when a supply level is very low. Actual print cartridge life might vary. Consider having a replacement print cartridge available to install when print quality is no longer acceptable. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
If print quality is no longer acceptable, replace the print cartridge.
MAGENTA CARTRIDGE VERY LOW
To continue press OK
The product indicates when a supply level is very low. Actual print cartridge life might vary. Consider having a replacement print cartridge available to install when print quality is no longer acceptable. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
Press the OK button to continue. If print quality is no longer acceptable, replace the print cartridge.
MANUALLY FEED <TYPE> <SIZE>
This message appears when MANUAL FEED is selected and all trays are empty.
Load tray with requested paper. If paper is already in tray, press the help button to exit message and then press the OK button to print. To use another tray, clear paper from Tray 1, press the help button to exit the message and then press the OK button.
MANUALLY FEED <TYPE> <SIZE>
To continue press OK
This message appears when MANUAL FEED is selected and Tray 1 is loaded.
Load tray with requested paper.
To override the message, press the OK button to use a type and size of paper that is available in another tray.
MANUALLY FEED <TYPE> <SIZE>
To use another tray press OK
This message appears when MANUAL FEED is selected, Tray 1 is not loaded, and other trays are available.
Load tray with requested paper. If paper is already in tray, press the help button to exit the message and then press the OK button to print. To use another tray, clear paper from Tray 1, press the help button to exit the message and then press the OK button.
MANUALLY FEED OUTPUT STACK
Then press OK to print second side
The product has printed the first side of a manual duplex job and is waiting for the user to insert the output stack to print the second side.
  1. Maintaining the same orientation, remove document from the output bin.
  2. Flip document printed side up.
  3. Load document in Tray 1.
  4. Press the OK button to print.
MOVING SOLENOID
To exit press
The solenoid is moving as part of a component test.
No action is necessary.
MOVING SOLENOID AND MOTOR
To exit press
The solenoid and a motor are moving as part of a component test.
No action is necessary.
No job to cancel
You have pressed the stop button but the product is not actively processing any jobs.
No action is necessary.
NO STORED JOBS
Displayed when the user enters the RETRIEVE JOB menu and there are no jobs to retrieve.
No action is necessary.
NON HP SUPPLY INSTALLED
The product is using a non-HP supply. This message appears for six seconds after you install a non-HP supply.
If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Any product repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. HP cannot ensure the accuracy or the availability of certain features.
Paused
To return to Ready press
The product is paused, and there are no error messages pending at the display. The I/O continues receiving data until memory is full.
Press the stop button .
Performing upgrade
<X:YYY> % complete
Do not power off
The product is in the process of upgrading the firmware.
Please wait until the upgrade is complete.
Performing... COLOR BAND TEST
The color-band test is being performed.
No action is necessary.
Performing... PAPER PATH TEST
The product is performing a paper path test.
No action is necessary.
Please wait
The product is in the process of clearing data.
No action is necessary.
Powering off...
The product is shutting down.
Please wait until the product shuts down.
Printing <REPORT>
The product is printing an internal page. The product will return to the online Ready state when the page is completed.
No action is necessary.
PRINTING STOPPED
To continue press OK
Time has expired on the Print/Stop test.
Press the OK button to continue.
Processing duplex job
Do not grab paper until job completes
Paper temporarily comes into the output bin while printing a duplex job. Do not attempt to remove the pages until the job is complete.
Do not grab paper as it temporarily comes into the output bin. The message will disappear when the job is finished.
Processing...
The product is currently processing a job but is not yet picking pages. When paper motion begins, this message will be replaced by a message that indicates which tray the job is being printed from.
No action is necessary.
Processing...
CLEANING PAGE
The product is processing a cleaning page.
No action is necessary.
Processing... copy <X> of <Y>
The product is currently processing or printing collated copies. The message indicates that copy X of Y total copies is currently being processed.
No action is necessary.
Processing... from tray <X>
The product is actively processing a job from the designated tray.
No action is necessary.
RAM DISK DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to clear.
RAM DISK FILE OPERATION FAILED
To clear press OK
A PJL file system command attempted to perform an illogical operation.
Press the OK button to clear.
RAM DISK FILE SYSTEM IS FULL
To clear press OK
A PJL file system command could not store something on the file system because the file system was full.
Press the OK button to clear.
RAM DISK IS WRITE PROTECTED
To clear press OK
The file system device is protected and no new files can be written to it.
Press the OK button to clear.
RAM DISK NOT INITIALIZED
This file-storage component must be initialized before use.
Use the HP Embedded Web Server or HP Web Jetadmin to initialize the component.
Ready
The product is online and ready for data. No status or product attendance messages are pending at the display.
No action is necessary.
Ready
IP ADDRESS
The product is online and ready.
No action is necessary.
Ready Diagnostics mode
To exit press
The product is in Diagnostics mode.
To stop Diagnostic mode, press the Stop button .
Receiving Upgrade
A firmware upgrade is in progress.
Do not turn the product off until the product returns to Ready.
Remove all print cartridges
To exit press
The product is testing the transfer unit assembly.
To perform the test, remove all the print cartridges. To cancel the test, press the stop button .
Remove at least one print cartridge
To exit press
The product is testing the print-cartridge motor.
To perform the test, remove at least one print cartridge. To cancel the test, press the stop button .
REMOVE CARTRIDGE LOCKS
At least one cartridge shipping lock was not removed before you turned the product on.
  1. Open the front door.
  2. Remove cartridge locks.
REMOVE SHIPPING SHEET
The transfer unit shipping sheet was not removed before you turned the product on.
  1. Open the right door.
  2. Remove the shipping sheet.
  3. Close the right door.
REPLACE <COLOR> CARTRIDGE
The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, HP’s premium Protection Warranty on that supply ends.
Replace the specified color cartridge. See Replace print cartridges.
Or, configure the product to continue printing by using the MANAGE SUPPLIES menu.
REPLACE FUSER KIT
The product indicates when the fuser kit is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement fuser kit available to install when print quality is no longer acceptable. The fuser kit does not need to be replaced now unless the print quality is no longer acceptable. After the fuser kit reaches its approximated end of life, HP’s premium Protection Warranty on that fuser kit ends.
  caution:
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
  1. Open the right door.
  2. Grasp the blue handles on both sides of the fuser and pull straight out to remove it.
  3. Install the new fuser.
  4. Close the right door.
REPLACE SUPPLIES
For status press OK
Two or more supplies are at the estimated end of life. The actual life remaining might be different than the estimation. Have a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, HP’s premium Protection Warranty on that supply ends.
Press the OK button to see which supplies need to be replaced.
Or, configure the product to continue printing by using the MANAGE SUPPLIES menu.
REPLACE SUPPLIES - Using black only
You can configure the product to print using only black when the level of a color supply has reached its estimated end of life. However, the color supply might still be able to produce acceptable print quality.
The supply life remaining is used to determine if a supply is very low. The supply life remaining is an approximation only and varies depending on the types of documents printed and other factors.
No user input is required for printing to continue in black. To continue printing in color, either replace the supply or reconfigure the product by using the MANAGE SUPPLIES menu on the control panel.
REPLACE SUPPLY
Printing black only
At least one print cartridge has reached the very low condition and you have set the COLOR CARTRIDGES items to the PRINT IN BLACK option.
The supply life remaining is used to determine if a supply is very low. The supply life remaining is an approximation only and varies depending on the types of documents printed and other factors.
No action is required for printing to continue in black. To continue printing in color, either replace the print cartridge or reconfigure the product by using the MANAGE SUPPLIES menu on the control panel.
REPLACE TONER COLLECTION UNIT
The product indicates when a toner collection unit is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement toner collection unit available to install when print quality is no longer acceptable. The toner collection unit does not need to be replaced now unless the print quality is no longer acceptable. After a toner collection unit has reached its approximated end of life, HP’s premium Protection Warranty on that toner collection unit ends.
Replace the toner collection unit.
If you wish to have the toner collection unit operate past its estimated capacity, configure the product to continue printing by using the MANAGE SUPPLIES menu. This is not a recommended option because of the risk of overfilling the toner collection unit, which could result in the need to service the product.
REPLACE TRANSFER KIT
The product indicates when a transfer kit is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement transfer kit available to install when print quality is no longer acceptable. The transfer kit does not need to be replaced now unless the print quality is no longer acceptable. After a transfer kit has reached its approximated end of life, HP’s premium Protection Warranty on that transfer kit ends.
Replace the transfer kit. Instructions are included with the transfer kit.
Request accepted please wait
The product has accepted a request to print an internal page, but the current job must finish printing before the internal page will print.
No action is necessary.
Resend Upgrade
The firmware upgrade was not completed successfully.
Attempt upgrade again.
Resetting kit count
You have selected the option to reset the count for a new supply item.
No action is necessary.
Restoring factory settings
The product is restoring factory settings.
No action is necessary.
Restoring...
The product is restoring settings.
Please wait until the process is complete.
RESTRICTED FROM PRINTING IN COLOR
This message appears when color printing is disabled for the product or when it is disabled for a particular user or print job.
To enable color printing for the product, change the RESTRICT COLOR USE setting in the Manage supplies menu.
ROM DISK DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to clear.
ROM DISK FILE OPERATION FAILED
To clear press OK
A PJL file system command attempted to perform an illogical operation.
Press the OK button to clear.
ROM DISK FILE SYSTEM IS FULL
To clear press OK
A PJL file system command could not store something on the file system because the file system was full.
Press the OK button to clear.
ROM DISK IS WRITE PROTECTED
To clear press OK
The file system device is protected and no new files can be written to it.
Press the OK button to clear.
Rotating <color> Motor
To exit press
A component test is in progress; the component selected is the <color> cartridge motor.
Press the stop button when ready to stop this test.
Rotating Motor
To exit press
The product is executing a component test and the component selected is a motor.
Press the stop button when ready to stop this test.
SANITIZING DISK <X>% COMPLETE
Do not power off
The hard disk is being cleaned.
Contact the network administrator.
SIZE MISMATCH IN TRAY XX
The paper in the listed tray does not match the size specified for that tray.
  1. Load the correct paper.
  2. Verify the paper is positioned correctly.
  3. Close the tray and verify that the control panel lists the correct paper size and type. Reconfigure the size and type if necessary.
  4. If the message persists, contact HP support.
Sleep mode on
The product is in sleep mode. A button press, receipt of printable data, or an error condition will clear this message.
No action is necessary.
STANDARD TOP BIN FULL
Remove all paper from bin
The output bin is full.
Empty the bin and continue printing.
SUPPLIES IN WRONG POSITION
Two or more print-cartridge slots contain the wrong color print cartridge.
From left to right, the print cartridges should be installed in this order:
  • Yellow
  • Magenta
  • Cyan
  • Black
Install the correct color cartridge in each slot.
SUPPLIES LOW
This message appears when at least two supplies have reached the low threshold. The actual supply life remaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
To continue printing in color, either replace the supply or reconfigure the product by using the MANAGE SUPPLIES menu on the control panel.
SUPPLIES LOW
PRINTING BLACK ONLY
This message appears when at least two supplies have reached the low threshold. The product has been configured to print using only black when the level of a color supply is low. The actual supply life might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable.
To continue printing in color, either replace the supply or reconfigure the product by using the MANAGE SUPPLIES menu on the control panel.
SUPPLIES VERY LOW
This message appears when at least two supplies have reached the very low threshold. The actual supply life remaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
To continue printing in color, either replace the supply or reconfigure the product by using the MANAGE SUPPLIES menu on the control panel.
SUPPLIES VERY LOW
PRINTING BLACK ONLY
This message appears when at least two supplies have reached the very low threshold. The product has been configured to print using only black when the level of a color supply is very low. The actual supply life might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
To continue printing in color, either replace the supply or reconfigure the product by using the MANAGE SUPPLIES menu on the control panel.
SUPPLIES VERY LOW
To continue press OK
This message appears when at least two supplies have reached the low threshold. The actual supply life remaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
To continue printing in color, either replace the supply or reconfigure the product by using the MANAGE SUPPLIES menu on the control panel.
TONER COLLECTION UNIT LOW
The toner collection unit is almost full. The actual supply life remaining might vary. You do not need to replace the toner collection unit at this time unless print quality is no longer acceptable.
To continue printing, either press the OK button or replace the toner collection unit.
TONER COLLECTION UNIT VERY LOW
The toner collection unit is almost full. The actual supply life remaining might vary. You do not need to replace the toner collection unit at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
To continue printing, either press the OK button or replace the toner collection unit.
TONER COLLECTION UNIT VERY LOW
To continue press OK
The toner collection unit is almost full. The actual supply life remaining might vary. You do not need to replace the toner collection unit at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
To continue printing, either press the OK button or replace the toner collection unit.
TRANSFER KIT LOW
This message appears when the transfer kit reaches the low threshold. The actual supply life remaining might vary. You do not need to replace the transfer kit at this time unless print quality is no longer acceptable.
No action is necessary to continue. If the print quality is no longer acceptable, replace the transfer kit. Instructions are included with the new transfer kit.
TRANSFER KIT LOW
LESS THAN XXXX PAGES
The transfer kit is nearing the end of its estimated useful life. The actual supply life might vary. Estimated pages remaining is based upon the historical page coverage of this product. You do not need to replace the transfer kit at this time unless print quality is no longer acceptable.
No action is necessary to continue. If the print quality is no longer acceptable, replace the transfer kit. Instructions are included with the new transfer kit.
TRANSFER KIT VERY LOW
This message appears when the transfer kit has reached the very low threshold. The actual supply life remaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
To continue printing in color, either replace the supply or reconfigure the product by using the MANAGE SUPPLIES menu on the control panel.
TRANSFER KIT VERY LOW
To continue press OK
This message appears when the transfer kit has reached the very low threshold. The actual supply life remaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
To continue printing in color, either replace the supply or reconfigure the product by using the MANAGE SUPPLIES menu on the control panel.
TRAY <X> [TYPE] [SIZE]
To change size or type press OK
To accept settings press
This message states the current type and size configuration of the tray.
To change size or type press the OK button. To accept settings press the back arrow .
TRAY <X> EMPTY [TYPE] [SIZE]
The specified tray is empty and the current job does not need this tray to print.
Refill the tray at a convenient time.
TRAY <X> OPEN
The specified tray is open or not closed completely.
Close the tray.
TRAY <X> OVERFILLED
Remove some paper
The tray is filled above the stack-height marking.
Remove enough paper so that the paper stack does not exceed the limit for the tray.
TRAY <X> SIZE = <Size>
Media insert required in tray
The product is set to print on a small paper size that requires the HP postcard media-insert to be installed in this tray.
To use this size paper, install the media insert before loading the paper.
If you do not have the HP postcard media insert, 100 x 150 mm (4 x 6 in) paper can be printed from Tray 1 without the insert.
TYPE MISMATCH IN TRAY X
The specified tray contains a paper type that does not match the configured type.
The specified tray will not be used until this condition is addressed. Printing can continue from other trays.
  1. Load the correct paper in the specified tray.
  2. Verify the type configuration.
UNABLE TO COPY JOB
The product does not have enough memory to produce multiple original prints of this job. One copy will be printed.
Add more memory to the product. See Install memory DIMMs.
UNABLE TO STORE JOB
A job cannot be stored because of a memory or configuration problem.
Install additional memory in the product.
Unsupported data on [FS] DIMM in slot x
To clear press OK
The data on the DIMM for the indicated file system is not a type that the product supports. [FS] can be either a ROM or Flash file system.
Press the OK button to clear the message.
Replace the DIMM.
UNSUPPORTED DRIVE INSTALLED
A non-supported hard drive has been installed.
Turn off the product, remove the hard drive, and then turn on the product.
UNSUPPORTED SUPPLY INSTALLED
To continue press OK
The print cartridge is for a different HP product.
If print quality is no longer acceptable, replace the print cartridge.
USB ACCESSORIES EXCEED POWER LIMIT
A USB accessory is drawing too much electrical current. Printing cannot continue.
Remove the USB accessory, and then restart the product.
Use a USB accessory that uses less power or that contains its own power supply.
USB ACCESSORY ERROR
This message appears when a connected USB accessory draws too much power. When this happens, the ACC port is disabled and printing stops.
Remove the USB accessory, and then restart the product
Use a USB accessory that uses less power or that contains its own power supply.
USB ACCESSORY NOT FUNCTIONAL
A USB accessory is not working correctly.
  1. Turn product off.
  2. Disconnect the USB accessory, and replace with a new USB accessory.
USB ACCESSORY UNAVAILABLE
To clear press OK
The USB accessory is currently unavailable.
To use the USB accessory, install the software for the USB accessory and turn the product off. Then, turn the product on with the accessory attached.
USB STORAGE DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to clear.
USB STORAGE FILE OPERATION FAILED
To clear press OK
A PJL file system command attempted to perform an illogical operation.
Press the OK button to clear.
USB STORAGE FILE SYSTEM IS FULL
To clear press OK
A PJL file system command could not store something on the file system because the file system was full.
Press the OK button to clear.
USB STORAGE IS WRITE PROTECTED
To clear press OK
The file system device is protected and no new files can be written to it.
Press the OK button to clear.
USB STORAGE NOT INITIALIZED
This file-storage component must be initialized before use.
Use the embedded Web server or HP Web Jetadmin to initialize the component.
USED SUPPLY IN USE
The print cartridge has been previously used.
If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.
WAIT FOR PRINTER TO REINITIALIZE
This message can appear for a variety of reasons:
  • The RAM DISK settings changed before the product has restarted.
  • The product is restarting after changing external device modes.
  • Diagnostics has been exited.
  • A new formatter has been installed with an old engine or a new engine has been installed with an old formatter.
No action is necessary.
WAITING FOR TRAY <X> TO LIFT
The specified tray is lifting paper for feeding.
No action is necessary.
WARMING UP
The product is coming out of Sleep mode.
No action is necessary.
WRONG CARTRIDGE IN <COLOR> SLOT
The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in this order:
  • Yellow
  • Magenta
  • Cyan
  • Black
Remove the print cartridge from that slot, and install a cartridge that is the correct color.
YELLOW CARTRIDGE LOW
The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
YELLOW CARTRIDGE LOW
LESS THAN XXXX PAGES
The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. Estimated pages remaining is based upon the historical page coverage of this product.
If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
YELLOW CARTRIDGE VERY LOW
The product indicates when a supply level is very low. Actual print cartridge life might vary. Consider having a replacement print cartridge available to install when print quality is no longer acceptable. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
If print quality is no longer acceptable, replace the print cartridge.
YELLOW CARTRIDGE VERY LOW
To continue press OK
The product indicates when a supply level is very low. Actual print cartridge life might vary. Consider having a replacement print cartridge available to install when print quality is no longer acceptable. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
Press the OK button to continue. If print quality is no longer acceptable, replace the print cartridge.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Africa

hp-detect-load-my-device-portlet

Actions
Loading...