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HP LaserJet Tank MFP 1005, 1600, 2600 printers - Er/03 or 'Out of Paper' error, printer does not pick paper

After sending a print job, the Attention light and Paper icon blink, an Er/03 displays on the printer control panel. An Out of Paper error message might also display on the computer or HP Smart app.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper, and then reload it

Check the paper stack for defects, such as wrinkled, torn, or bent pieces that might cause a pick issue.

  1. Remove any paper from the input tray.

  2. Remove any bent, wrinkled, or torn paper in the stack.

  3. Check for and remove any obstructions inside the paper tray. Make sure nothing blocks the paper.

  4. Load the stack of paper into the paper tray.

    Loading paper
  5. Slide in the paper width guides until they rest against the edges of the paper.

    Sliding in the paper width guides

Print a fuser cleaning page

Use Advanced Settings in the HP Smart app to print a fuser cleaning page and resolve any print quality issues including toner specks or spatter, smears, streaks, lines, or repeating marks.

  1. Make sure paper is loaded into the input tray, and then turn on the printer.

  2. Open the HP Smart app, and then click the image of your printer to open the settings and management tools.

  3. Under Advanced or Settings, click Advanced Settings to open the printer Embedded Web Server (EWS).

  4. From the EWS home page, click the System tab, and then click Service.

  5. When prompted to log in, type admin for the username, enter the PIN from the printer label, and then click Submit. This label is typically inside the cartridge access area.

    Location of the PIN on the printer label
  6. Under Fuser Cleaning Mode, click Start.

    The Attention light on the control panel blinks.

    Clicking Start under Cartridge Cleaning mode in EWS
  7. On the control panel, press the Resume button to start the fuser cleaning.

    The printer uses a single piece of paper to clean the fuser. The printer might take up to 3 minutes to complete the cleaning.

Clean the pickup rollers

Dust, paper fiber, and other debris might accumulate on the pickup roller and cause paper feed issues. Clean the pickup rollers inside the printer.

Gather the following items:

  • A lint-free cloth or swab

  • Distilled, filtered, or bottled water (tap water might damage the printer)

  1. Turn off the printer, and then unplug the power cord from the rear of the printer.

  2. Remove the stack of paper from the input tray.

  3. Tilt the printer onto its side.

    Tilting the printer onto its side
  4. Release and hold on to the blue latch, and then remove the access panel.

    Removing the access panel
  5. Lightly dampen the swab or cloth with the water, and then squeeze any excess liquid from the swab.

  6. Clean the pickup rollers using the swab, applying a moderate amount of pressure.

    Cleaning the rollers
  7. Allow the pickup rollers to dry completely (approximately 10 minutes).

  8. Hold onto the blue latch, align, and insert the access panel. Release the blue latch to lock the panel in the place.

    Inserting the access panel
  9. Tilt the printer back to its original, upright position.

    Tilting the printer back to its original, upright position
  10. Reload the stack of paper into the input tray.

  11. Plug the power cord back into the printer, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Connect the power cord directly to a wall outlet and to the printer.

  5. Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.






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