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    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP printers - Windows built-in driver fails to install

After connecting the printer to your computer, Windows does not automatically install the built-in print driver.

Remove the printer from Windows

Removing your printer from Windows can help clear any error states or partial installs.

  1. For USB connections, disconnect the cable from the printer.

  2. Turn off the printer.

  3. In Windows, search for and open Printers & scanners.

  4. Under Printers & scanners, look for the name of the printer in the list.

    • If the printer name is in the list, select it, and then click Remove Device > Yes.

    • If the printer name is not in the list, it is not connected to your computer.

Add the printer to install the built-in driver

Manually add your printer to Windows to install the built-in print driver.


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Country/Region: Africa

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