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HP LaserJet Managed - Register or upgrade a printer speed using a speed license

Learn how to register a speed on a new printer or upgrade the speed on an existing printer using a speed license.

This document was last updated 04/05/2023.

Newer HP LaserJet Managed MFP models can configure the printer speed using a virtual license.

The license can be registered on a new printer or upgraded on an existing printer using a redemption code, and then registering the license. The license contains the speed and model name.

Note:

The printer speed can be increased at any time by purchasing a speed upgrade which will provide a new redemption code.

If a speed license is not activated, the printer will operate at the default engine speed. After activating a license on an existing printer, the printer speed will be updated.

The method used to upgrade the printer speed might vary depending on the printer’s access to the internet, and whether or not the printer is being registered locally or remotely.

After the speed license has been ordered, you will receive an email with a redemption code which will be used to obtain the speed license. The redemption code will be used to register the printer via the control panel, the Embedded Web Server (EWS), or HP Web Jetadmin.

First the redemption code is used to obtain the license, and then the license is assigned by registering the printer via the control panel, the Embedded Web Server (EWS), or HP Web Jetadmin.

The method used varies depending on printer access to the internet, and whether or not the printer is being registered locally or remotely.

When complete, the license is then associated with the specific printer and serial number. This is known as Late Point Differentiation Configuration (LPDC).

Applicable printers

These instructions apply to the following HP Managed printers only:

HP LaserJet E730, E731 (5QJ85A, 5QJ98A, 5QK02A, 5QK19A)
HP LaserJet E785, E786 (5QJ83A, 5QJ90A, 5QJ94A, 5QK18A)
HP LaserJet Managed MFP E826 (5QK09A, 5QK13A, 5QK21A)
HP LaserJet Managed MFP E877 (5QK03A, 5QK08A, 5QK20A)
HP Color LaserJet X65455 series (6QQ00A, 49L03AV)
HP Color LaserJet MFP X67755 series (49K89A, 6QQ01A, 6QQ02A, 6QQ03A)
HP LaserJet Managed MFP E73025, E73030
HP LaserJet Managed MFP E73130, E73135, E73140
HP Color LaserJet Managed MFP E78523, E78528
HP Color LaserJet Managed MFP E78625, E78630, E78635
HP LaserJet Managed MFP E82650, E82660, E82670
HP Color LaserJet Managed MFP E87740, E87750, E87760, E87770

Obtain the redemption code needed to download the speed license

Before the speed license can be installed, the redemption code must first be obtained in order to access or download the license.

Before you begin, you will need the Order Number to perform this step. The Order Number can be found within the activation email. Up to 6 email addresses can be assigned to an order number.

Important:

If the printer is brand new or unpacking a new printer, first follow the instructions in the Engine Install Guide that came with the printer to acclimate, unpack, and physically set up and then initialize the printer and wait for it to arrive at a Ready state.

Check your email and click the activation link to open the HP Printer License Activation and Management website (https://activation.jamanagement.hp.com).
Sign in to the portal using the same email address where the activation email was received.
Select the Redemption Codes tab, type the Order Number, and then click Query.

The available Redemption Codes are listed for each printer purchased.
Manually take note or copy (Ctrl+ C) the Redemption Code for each printer you want to register.

Important:
The license is associated with a specific serial number. If you are registering multiple printers, make sure to obtain the Redemption Code for each.

You will use this code(s) in the instructions that follow by either typing or pasting (Ctrl+ V) the code on the control panel, in the EWS, etc.

Download a speed license to a USB flash drive (Optional)

Learn how to use the redemption code to download the speed license from the HP Printer License Activation and Management web site.

You will need the printer Serial Number, model number, and the speed license Redemption Code to perform this step.

Note:

If the printer is already connected to the network, the printer can obtain the speed license from the HP Cloud using the redemption code and you can skip this step if preferred.

For example, if you want to install a speed license on multiple printers in an environment that does not have internet access for the printers, but does have a pc that is internet-connected, you can manually redeem the registration code to download the speed license to a USB storage drive, and then register and assign the speed license to the printer(s) later using either the control panel or the Embedded Web Server (after the printer is connected to the network).

Important:

When an inner finisher is installed the printer cannot exceed 60 pages-per minute (ppm). Do not install a speed license higher than 60 ppm for a printer with an inner finisher installed.

Open a web browser and go to the HP Printer License Activation and Management website (https://activation.jamanagement.hp.com).
Select the country/region and SIGN IN on the HP Partner Portal.
Select Activation speed for new HP LaserJets or select Product Number.
In the Device Serial Number field, type the printer serial number.
Use the drop-down menu to select the Device Product Number.
In the Redemption Code field, type in the code you obtained previously.
Click the Register button and wait for the registration to complete.
Download the speed license file to the computer, and then transfer it to a USB storage device.

CAUTION:
The license file must be saved in the root directory of the USB device. Do not change the license file name.
Follow the instructions in one of the sections below to install the speed license.
- Install a speed license from a USB drive using the control panel
- Install a speed license from a USB drive using the EWS

Install a speed license

Learn how to install a speed license using one of several methods.

Using private key cryptography, both the license and the data is passed securely from the printer to the HP Cloud when the printer is connected to a network. The printer uses the HP JetAdvantage Management (JAM) Activation site (https://activation.jamanagement.hp.com/) to obtain the license.

If the printer is not connected to the network, the speed license can also be installed later by obtaining the redemption code, downloading the speed license to a USB storage drive, and then registering it using one of several methods.

Use either the control panel or the Embedded Web Server (EWS) to register and assign a speed license from either the HP Cloud or a USB storage device.

Important:

Do not turn the printer power off during a speed license installation.

Note:

For instructions on how to register and assign a speed license using Web Jetadmin, refer to the HP Web Jetadmin User Guide.

Install a speed license from the HP Cloud using the control panel

Learn how to register the printer and upgrade the speed license from the HP cloud using the control panel.

Before performing these steps, you will need the printer Administrator Access Code, and to obtain the redemption code. See the section Obtain the redemption code needed to download the speed license.

Important:

When an inner finisher is installed the printer cannot exceed 60 pages-per minute (ppm). Do not install a speed license higher than 60 ppm for a printer with an inner finisher installed.

Make sure the network cable is plugged in and the printer is connected to the network.
Turn the printer power on, and wait for it to arrive at a Ready state.
Make sure that the printer has a valid IP address and a working internet connection.

Note:
A proxy server might need to be configured now using the Embedded Web Server (EWS) or manually at the control panel.
At the printer Home screen, scroll to and open the Support Tools > Maintance menus.
Select the License Management option from the left pane.

Note:
The License Management option is locked. Use the Administrator Access Code to unlock the menu.
Under Upload and Install License in the right pane, select License from HP Cloud.
Type or copy/paste the redemption code obtained from the HP Printer License Activation and Management website.
Select Register and Install.

The printer restarts as part of the installation process.
Wait at least a few minutes after the printer returns to a Ready state to allow the speed license installation process to finish completely.

Install a speed license from a USB drive using the control panel

Learn how to register the printer speed from the control panel using a speed license downloaded to a USB drive.

Before performing these steps, you will need the printer Administrator Access Code, and to obtain the redemption code and download the speed license to a USB storage drive. See the section Download a speed license to a USB flash drive.

Important:

When an inner finisher is installed the printer cannot exceed 60 pages-per minute (ppm). Do not install a speed license higher than 60 ppm for a printer with an inner finisher installed.

Turn the printer power on, and wait for it to arrive at a Ready state.
Insert the USB drive into the USB port on the printer.
At the printer Home screen, scroll to and open the Support Tools > Maintance menus.
Select the License Management option from the left pane.

Note:
The License Management option is locked. Use the Administrator Access Code to unlock the menu.
Under the Upload and Install License in the right pane, select the License from the USB option.

Important:
The printer installs the highest speed license among the license files on the USB device. Remove any license files for speeds above 60 ppm for a printer with an inner finisher installed. Speed upgrades cannot be downgraded.

Note:
If the USB device is not detected, remove the USB device and turn the printer power off. Reinsert the USB device, and then turn the printer power on.
Select the correct license file.

Important:
The license is associated with the specific serial number. If there are multiple licenses on the USB device, make sure to select the correct license linked to the printer serial number.
Select Register and Install.

The printer restarts as part of the installation process.
Wait at least a few minutes to allow the speed license installation to complete.
When the printer returns to the License Management screen, select Done.

The printer will automatically reboot.

Install a speed license from the HP cloud using the EWS

Learn how to download a speed license from the HP Cloud and register the printer speed using the HP Embedded Web Server (EWS).

Before performing these steps, you will need to obtain the redemption code. See the section Obtain the redemption code needed to download the speed license.

Important:

When an inner finisher is installed the printer cannot exceed 60 pages-per minute (ppm). Do not install a speed license higher than 60 ppm for a printer with an inner finisher installed.

Make sure the network cable is plugged in and the printer is connected to the network.
Turn the printer power on, and wait for it to arrive at Ready state.
Make sure that the printer has a valid IP address and a working internet connection.

Note:
A proxy server might need to be configured now using the Embedded Web Server (EWS) or manually at the control panel.
Open the Embedded Web Server (EWS).
Sign in to the EWS as an Administrator.
Select the General tab.
Select the License Management option from the left pane.
Under Upload and Install License in the right pane, select License from HP Cloud.
Type or copy/paste the redemption code obtained from the HP Printer License Activation and Management website
Select Register and Install.

The printer restarts as part of the installation process.
Wait at least a few minutes after the printer returns to a Ready state to allow the speed license installation process to finish completely.

Install a speed license from a USB drive using the EWS

Learn how to register the printer speed from the HP Embedded Web Server (EWS) using a speed license downloaded to a USB drive.

Before performing these steps, you will need to obtain the redemption code and download the speed license to a USB storage drive. See the section Download a speed license to a USB flash drive.

Important:

When an inner finisher is installed the printer cannot exceed 60 pages-per minute (ppm). Do not install a speed license higher than 60 ppm for a printer with an inner finisher installed.

Connect a network cable to the printer.
Turn the printer power on, and wait for it to arrive at a Ready state.
Insert the USB in the USB port on the computer.
Verify that the printer has a valid IP address and a working internet connection.

Note:
A proxy server might need to be configured now using the Embedded Web Server (EWS) or manually at the control panel.
Open the Embedded Web Server (EWS).
Sign in to the EWS as an Administrator.
Select the General tab.
Select the License Management option from the left pane.
Under Upload and Install License in the right pane, click the Choose File button.
Navigate to and select the correct license file.

Important:
The license is associated with the specific serial number. If there are multiple licenses on the USB device, make sure to select the correct license linked to the printer serial number.

Note:
The speed license file has a .lpd extension. The file name incorporates the printer serial number, IID, and PPM value (example: CNXXXXXXXX_XXXXXXXX-XXXX-XXXX- XXXX-XXXXXXXXXXXX_60.lpd).
Click Install.

The printer restarts as part of the installation process.
Wait at least a few minutes after the printer returns to a Ready state to allow the speed license installation process to finish completely.

Frequently asked questions

Learn the answers to frequently asked questions.

Who do I contact for support on World Wide LPDC issues related to ordering and fulfillment issues.: Please contact e-sw-ops-support@hp.com.

If I did not receive an email with the redemption code(s) how do I request a new email or where can I go to get the existing redemption code(s)?: If you order a speed license and do not receive the email with the redemption code or need to have it resent, use the following email support path: e-sw-ops-support@hp.com.

Who do I contact for support on World Wide LPDC issues after receiving an order number and are trying to register or install the redemption codes?: Please contact your local HP authorized service or support provider (Technical Consultants, Product Support Managers, or Advanced Technical Support)

Where do I find instructions for downloading and assigning speed licenses?: For instructions on how to assign the speed license using your redemption code go to www.hp.com/go/speed-license.

How do I obtain the speed license Order Number?: When a speed license is purchased the purchaser has the ability to add up to 6 email addresses to that order in which you want the license number to be sent to. Please check your email inbox as well as your spam or junk inboxes for an email sent from HPInc_software@hp.com.

What happens if I cannot access my order/Redemption Code/License on the Partner Portal.: One of the six email addresses on the order most match the users account that is currently signed into the Partner Portal website.

Can I edit 1 of the 6 email addresses within the Partner Portal account to have a new partner access the order number?: Yes, but only if the email is different than the one you are trying to login with. Please login to the portal using an email on the account, enter your order number and select to edit the emails in the lower right corner of the screen.

Am I able to install a 70ppm license when I have an Inner finisher installed?: Yes, your printer will slow to 60ppm and will post a 46.24.3 warning message on the control panel as well as in the event log. It is recommended to only install a 60ppm speed license on this device.

What happens if I still cannot find my order number.: Please contact your HP authorized service or support provider or contact customer support at www.hp.com/go/contactHP for further assistance. Please be prepared to provide a purchase receipt for both the printer and speed license.

After a speed license is activated on a device will the device retain its previous settings?: When a speed license is activated on the device, the device will require a reboot and will retain all settings after the reboot accept the device name which will change to append the new speed to the end of the name and the Max sleep time is reset to factory defaults.

After the speed license is installed, how is the product identified/named?: The product will retain its base model number and will simply update the speed at the end, e.g. HP Color LaserJet E87740 becomes an HP Color LaserJet E87750. This change will be recognized in the License Management menu, on the printer’s configuration page and in the Embedded Web Server.

What happens if I applied the wrong license to a device.: Gather info and please contact your HP authorized service or support provider or contact customer support at www.hp.com/go/contactHP for further assistance.

If I do not have Internet access outside my firewall, can I load the Speed License manually?: Yes, follow the instructions on www.hp.com/go/speed-license to redeem and apply your license manually.

Will previously launched products, prior to 2022 move to WW LPD?: No. Pagewide A3 and current LaserJet A3 products introduced prior to Spring of 2022 will stay with the current LPD 1.0 process. The LPD portal will have two paths for license registration depending on whether you have a new product which uses WW LPD 2.0 vs a legacy product.

How is the LPD Portal changing with LPD WW?

The location and URL for the LPD Portal is not changing. https://activation.jamanagement.hp.com. This site is accessed through the HP Partner Portal and can only be accessed by Authorized Partners.

However, you will see a new name for the Portal: “HP Printer License Management and Activation” and you will see two paths for License registration and installation (Legacy vs new products).

How do you access the LPD WW portal?

If you are an authorized partner for HP Managed Skus, the primary access is through the HP Partner Portal.

If you are not authorized to sell HP Managed skus but require access to the LPD WW portal because you provide installation services for HP, there is a web tool for speed license management via the HP Business Partner Portal (SBSO) that can be used.

https://partner.hp.com/sbso

After login, click Customize my Dashboard, add the “HP Device Speed Option License" Widget to your dashboard, and then click the 'X' to close the selection.

How is the license registration and activation process changing with LPD WW?

The license registration and activation process has been significantly improved to make it faster, easier, and more available to partners around the world to participate in the benefits. Some changes include the following highlights:

License is no longer required for products to run at base (lowest) speed, eliminating the process entirely for many skus.
Speed licenses may be installed at any time during the life of the product, enabling new opportunities for upsell.
Speed licenses do not have to be associated with serial numbers prior to ordering, simplifying the order process
Speed licensing is now available to all countries, simplifying inventory and forecasting.

What is turnaround time from when distributor places an order and ordering entity receives an email with redemption codes?: Up to 4 hours turn-around time, depending on the timing of the order (provided the order contains all necessary information).

Does a speed license expire?: The speed license, after installed, is good for the entire product life. The speed can be upgraded multiple times as needed throughout the products life.

Will the redemption code expire if not installed on the device right away?: No, there is no expiration date on redemption codes.

Will HP sell temporary speed licenses that are good for speed upgrades for a short period of time only?: At this time, this capability is not available.

Can devices be downgraded from a higher speed to a lower speed?: At this time, there is no downgrade process for the products speed license.

Carepacks are typically sold according to speed of the product, how will Carepacks be structured to align with speed changes?: Carepack price logic is based on the device platform and is no longer dependent on the speed of the device.

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