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HP Customer Support - Knowledge Base

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Information

Apache Log4j Update
Please see this document here for current information regarding the Apache Log4j vulnerability.

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Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP UPD - Specifications

Learn about system requirements with the HP Universal Print Driver (UPD).

Note:

HP UPD requires a minimum of SP1 and Windows Update KB2813430 on Windows 7 and Windows Server 2008R2. HP recommends always having the latest Windows updates installed on all Windows operating systems.

Supported operating systems

This document provides information about supported client and server operating system requirements with the HP Universal Print Driver (UPD) for Windows.

Client operating systems

Microsoft Windows 10: Pro; 32-bit and 64-bit
- HP UPD Traditional Mode: Windows 10 desktop applications; Modern apps
- HP UPD Dynamic Mode: Windows 10 desktop applications
Microsoft Windows 8 / 8.1: Pro, Enterprise; 32-bit and 64-bit
- HP UPD Traditional Mode: Windows 8 desktop applications; Modern apps
- HP UPD Dynamic Mode: Windows 8 desktop applications
Microsoft Windows 7 SP1*: Starter, Home Premium, Professional, Enterprise, and Ultimate; 32-bit and 64-bit

Note:
*Microsoft has ended mainstream support for the Windows 7 operating system. HP will continue to provide best effort support for the current HP UPD and tools with this discontinued Windows operating system.

Server operating systems

Microsoft Windows Server 2019 Essentials, Standard, Datacenter
- Services: Terminal Server, Cluster Server
Microsoft Windows Server 2016 Foundation, Essentials, Standard, Datacenter
- Services: Terminal Server, Cluster Server
Microsoft Windows Server 2012 / 2012R2 Foundation, Essentials, Standard, Datacenter
- Services: Terminal Server, Cluster Server
Microsoft Windows Server 2008R2 SP1 Datacenter, Enterprise and Standard Edition
- Services: Terminal Server, Cluster Server

Citrix support

HP recommends reading and following the instructions outlined in the HP whitepaper HP Printers Supported in Citrix XenApp Server Environments available at www.hp.com/go/upd.

Citrix Virtual Apps and Desktops 18xx
Citrix XenApp and XenDesktop 7.x
Citrix XenApp 6.5
Citrix XenApp 6.0
Citrix XenApp and XenDesktop 7.5

Novell / Micro Focus

Note:

Novell iPrint has been rebranded to Micro Focus iPrint. For more information, go to https://www.novell.com/products/iprint/.

For Micro Focus iPrint (formerly Novell iPrint), HP UPD is supported in traditional mode only. Dynamic mode is not supported.

Pre-configuration of the driver using the HP Driver Configuration Utility (HP DCU) is supported so that administrators can define defaults before driver installation.

The iPrint clients are now available with iPrint server and not as a separate download. You should install the iPrint client from the Welcome page of the iPrint server or iPrint Appliance.

For information on how HP UPD works in an iPrint environment, refer to the Using Printer Driver Profiles section in one of the following Novell support guides:

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