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HP Smart Tank Printers - 'Paper Jam' error
During a print job, your HP Smart Tank 790 or 7600 series printer stops feeding pages, and a Paper Jam error message displays on the control panel.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Clear jammed paper from the printer
Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
Possible jam locations
|
Callout |
Description |
|---|---|
|
1 |
Input tray area |
|
2 |
Inside the printer |
|
3 |
Rear of the printer |
|
4 |
Document feeder |
Clear jammed paper from the input tray area
Remove any jammed paper that is accessible from the input tray area.
-
Remove the input tray.
-
Remove the output tray.
-
Reach inside the gap where the trays were, and then pull the duplexer plate.
-
Remove any jammed paper.
-
Reinsert the duplexer plate.
-
Reinsert the output tray.
-
Reinsert the input tray.
Clear jammed paper from inside the printer
Lift the ink access door, and then remove any jammed paper that is accessible from the printhead access area.
-
Lift the ink access door.
-
Remove any jammed paper.
-
Close the ink access door.
Clear jammed paper from the rear of the printer
Open the rear door of the printer, and then remove any jammed paper.
-
Open the rear door of the printer.
-
Remove any jammed paper.
-
Close the rear door.
Clear jammed paper from the automatic document feeder
Lift the document feeder cover, and then clear any jammed paper from the automatic document feeder (ADF).
-
Lift the document feeder cover.
-
Remove any jammed paper.
-
Close the document feeder cover.
Clean the paper rollers in the input tray
Dust, paper fiber, and other debris might accumulate on the pickup roller and cause paper feed issues. Clean the paper rollers in the input tray.
Gather the following items:
-
A lint-free cloth or swab
-
Distilled, filtered, or bottled water (tap water might damage the printer)
-
Pull out the input tray.
-
Pull out the output tray.
-
Look inside the gap where the trays were, and find the gray paper pick rollers.
Callout
Description
1
Paper pick rollers
-
Reinsert the output tray.
-
Reinsert the input tray.
Reset the printer
Reset the printer to recover from printer errors or failures.
Service the printer
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
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