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HP Customer Support - Knowledge Base

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HP Business Desktop PCs - Chassis feels warm when running the PC at ambient room temperature

The chassis might feel warm at ambient room temperature, depending on your system configuration. To resolve this issue, update the BIOS.

This issue applies to the following system configuration:

  • Two 3.5-inch hard disk drives

  • One 2.5-inch hard disk drive

  • Optical disk drive

  • NVIDIA GeForce RTX 3070 graphics card

Find the BIOS version

You must find out which BIOS version is installed on your computer before you can update the BIOS.

For more information about identifying the BIOS version, see HP Business Desktop PCs - Updating the BIOS (Basic Input Output System).

Update the BIOS

To resolve the thermal issue, update your BIOS to rev. 02.03.01 or later.

Download the BIOS update for your computer:

Contact HP Customer Support

Contact HP Customer Support for further assistance if the issue persists.

  1. Go to HP Customer Support - Contact.

  2. Enter your product serial number to view warranty status and to change your location, if necessary.

  3. Select a support option. Support options vary by country/region.


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Country/Region: Africa

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