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HP Customer Support - Knowledge Base

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Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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HP LaserJet M207-M212 printers - Paper jam error

When you try to print, an error condition occurs.

A Paper Jam error message displays on the computer or mobile device.
The Paper icon blinks, and the Attention light blinks (in USB models) or the front status light turns solid amber (in wireless models).

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Look for jammed paper

Find and clear any paper or media that might be stuck inside the printer.

Possible jam locations

Callout	Description
1	Print cartridge area
2	Input tray
3	Output bin
4	Rear duplex area
5	Printer base

Clear paper from the input tray

Remove any jammed paper that is accessible from the input tray area.

Turn off the printer, and then disconnect the power cord.
Open the cartridge access door.
Remove the toner cartridge.
Remove the media stack from the input tray.
Use both hands to remove any jammed paper from the input tray.
Reinstall the toner cartridge.
Close the cartridge access door.
Reconnect the power cord, and then turn on the printer.

Clear paper from the printer base

Remove any jammed paper that is accessible from the printer base.

Turn off the printer, and then disconnect the power cord.
Set the printer onto its side.
Release and then hold on to the blue latch to remove the panel.
Remove the jammed media.
While holding onto the blue latch, align and insert the panel, and then release the blue latch to lock it in place.
Return the printer back to its original position.
Reconnect the power cord, and then turn on the printer.

Clear paper from the toner cartridge area

Remove any jammed paper that is accessible from the toner cartridge area.

Turn off the printer, and then disconnect the power cord.
Open the cartridge access door.
Remove the toner cartridge.
If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the printer.
Reinstall the toner cartridge.
Close the cartridge access door.
Reconnect the power cord, and then turn on the printer.

Clear paper from the rear duplexer

Remove any jammed paper that is accessible from the rear duplexer.

Turn off the printer, and then disconnect the power cord.
Open the rear access door.
Remove any jammed paper visible. Use both hands to remove jammed paper to avoid tearing.
Close the rear access door.
Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

Note:
HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Examples: "Deskjet Ink Advantage K109 paper jam", "ProBook 4540s bios update"