HP PCs - Troubleshooting wired home networks in Windows 10

1. Type view network status in the search box on the taskbar, then select View network status and tasks from the search results.

   

2. Check the View your active networks section at the top of the page. If the computer is not connected to a network, a You are currently not connected to any networks message displays.

   

3. If you are not connected to a network, perform the steps in the network connection checklist to check the cables and hardware.

4. If still not connected to a network, select Set up a new connection or network > Connect to the Internet.

   

5. Select Broadband (PPPoE).

   

6. Enter the user name and password for the network connection, give the connection a name, and then select Connect.

1. Type view network status in the search box on the taskbar, then select View network status and tasks from the search results.

   

2. Select Change advanced sharing settings.

3. Select Turn on network discovery > Turn on file and printer sharing.

   

4. Select Save changes.

   If you do not experience further problems with the network, troubleshooting is complete.

An issue with the network adapter might cause network problems. Use these steps to reinstall the network adapter in Windows 10 Device Manager.

1. Type device manager in the search box on the taskbar, then select Device Manager from the search results.

   

2. Expand the Network adapters category.

   

3. Select the name of the network adapter, and then select Uninstall.

4. On the Confirm Device Uninstall window, select OK.

5. When the network adapter software had been uninstalled, restart the computer. The computer reinstalls the device driver software.

6. After the computer restarts and completes the installation of the device driver software, try connecting to the Internet.

   If you do not experience further problems with the network, troubleshooting is complete.

   If you are still experiencing problems with the network, see Finding driver updates on the HP website.

Learn how to find driver updates on the HP website.

1. Go to the HP Customer Support - Software and Driver Downloads page.

2. If a Let's identify your product to get started page displays, click Laptop or Desktop.

3. Type the model name for your computer in the Or, enter your serial number field, and then click Submit. For example, type Pavilion HPE h8-1360t Desktop, and then click Submit.

   

4. If a Matching products webpage opens, select your model number from the list.

5. The software results page for your computer displays with the default operating system selected. If you need to change the operating system, click Change, select your version, and then click Change.

   Note:

   If the operating system you want is not on the list, HP does not have drivers for that operating system. Use a different method to download software and drivers.

   

6. From the list of available software and driver categories, click the category name, and then click Download.

   CAUTION:

   Sometimes there is more than one download available for a component, such as several DVD firmware updates. If this happens, identify the component installed in your computer, and then download the appropriate file. To find the name of a component, search for and open Device Manager. Find the component, and then expand the category (for example, DVD/CD ROM drives). The category lists the component’s original manufacturer name.

   

7. Follow the on-screen instructions to install the software or driver.