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HP PCs - Troubleshooting wired home networks in Windows 10
When you are troubleshooting wired home network issues in Windows 10, test the network connection after performing each troubleshooting step.
Completing the network connection checklist
Use this checklist to solve many problems with home networks in Windows 10.
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Check all the network cables and wires. A loose or disconnected cable or wire prevents a network connection and Internet access. Check the following connections:
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Network cable from the modem to the network hub (or router)
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Network cable from the network hub to the RJ-45 network port on the computer
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Network cable between two computers
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Check the lights on the network hub. The lights can often show the location of a connection problem.
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If you are trying to connect to another computer on the network, make sure that computer is turned on.
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Check the firewall settings on all the computers on the network. The firewall settings might prevent network access.
After performing the items in the checklist, try to connect to the network.
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If you do not experience further problems with the network, troubleshooting is complete.
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If you are still experiencing problems with the network, see Check the network status.
Checking the network status in the Network and Sharing Center
If you do not experience further problems with the network, troubleshooting is complete.
If you are still experiencing problems with the network, see Setting advanced sharing options to resolve wired home network issues.
Setting advanced sharing options to resolve wired home network issues
Using Windows 10 diagnostic and troubleshooting tools to resolve wired home network issues
Windows 10 includes a network diagnostic tool and a network troubleshooter. Both tools help to identify network problems and provide possible solutions.
Running Windows Network Diagnostics to resolve wired home network issues
Windows 10 monitors the network and Internet connections. If it detects a problem, Windows displays a message, and prompts you for permission to diagnose the problem.
To run the diagnostic tool manually, use one of the following options:
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No error message is displayed, but there is no Internet or network connection:
Right-click the Network Connection icon
in the notification area, and then select Troubleshoot problems. Windows Network Diagnostics checks for problems.
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The Network Connection icon is missing in the notification area:
From the search box on the taskbar, type repair network, then select Identify and repair network problems from the search results.
Using the Windows 10 Network and Internet Troubleshooter
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If you do not experience further problems with the network after running the network diagnostic tool and the network troubleshooter, troubleshooting is complete.
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If you are still experiencing problems with the network, see Reinstall the network adapter software.
Reinstalling the network adapter software in Device Manager
An issue with the network adapter might cause network problems. Use these steps to reinstall the network adapter in Windows 10 Device Manager.
Finding driver updates on the HP website
Learn how to find driver updates on the HP website.
HP provides many free software and driver downloads.
For devices with Windows 10 in S mode, you can only get drivers through Windows Update. Go to HP PCs - Frequently Asked Questions about Windows 10 in S Mode for more information.
Using Microsoft System Restore to troubleshoot your internet connection
Microsoft System Restore uses automatically-saved information to restore your computer to a certain point in time. Using Microsoft System Restore can restore your computer to a time when the internet connection was working properly.
For more information, see HP PCs - Using Microsoft System Restore (Windows 10, 8).
When you have restored your computer, try connecting to the internet again. If you do not experience further problems with the network, you are done.
If you are still experiencing problems with the network, use HP System Recovery.
Perform a Windows 10 system reset
If the issue persists, recover the computer back to its original configuration.
Microsoft provides a reset feature that repairs your computer by reinstalling the operating system. Before using this option, make sure you back up all your important files.
Go to HP PCs - Reset the computer for more information.
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