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HP PCs - Damage not covered by the HP Standard Limited Warranty

When damage to your computer is not the direct result of a manufacturing defect or failure, it might not be covered by the HP Standard Limited Warranty. The HP Standard Limited Warranty does not cover the following:

  • Damage caused by attempts at self-repair or a non-authorized service provider

  • Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with the product information guide

  • Failure of, or damage caused by, any third-party products, including those that HP might provide or integrate into the HP product at your request

  • Any technical or other support, such as assistance with “how-to” questions and those related to product setup and installation

  • Products or parts with an altered or missing identification label

Internal component damage not covered by warranty

The HP Standard Limited Warranty does not cover internal damage that is not the direct result of a manufacturing defect or failure.

  • Damage to the motherboard

  • Damaged, burnt, or corroded internal components

  • Damage to DIMM or RAM sockets

  • Missing pads on the motherboard

  • Damage to component serial numbers

  • Damage to pins

Examples of physical damage to the motherboard

Physical damage to the motherboard
Physical damage to the motherboard
Physical damage to the motherboard

Examples of physical damage to an internal component

Physical damage to an internal component
Physical damage to an internal component
Physical damage to an internal component

Examples of corrosion on the motherboard

Corrosion on the motherboard
Corrosion on the motherboard
Corrosion on the motherboard
Corrosion on the motherboard

Example of scratch or cut trace on the motherboard

Scratch or cut trace on the motherboard

Example of DIMM or RAM socket damage

DIMM or RAM socket damage

Examples of missing pads on the motherboard

Missing pads on the motherboard
Missing pads on the motherboard
Missing pads on the motherboard
Missing pads on the motherboard

Example of SSD serial number label damage

SSD serial number label damage

Examples of HDD serial number label damage

HDD serial number label damage
HDD serial number label damage

Example of burn damage on the processor

Burn damage on the processor

Example of bent pins on the processor

Bent pins on the processor

Example of bent pins on the motherboard

Example of bent pins on the motherboard

Hard drive and memory damage not covered by warranty

The HP Standard Limited Warranty does not cover hard drive or memory damage that is not the direct result of a manufacturing defect or failure.

Review the list and examples of hard drive or memory damage not covered by the warranty.

  • Damage to the warranty seal, screw, or foil

  • Damage to cable connectors or ports

  • Damage to the panel

Examples of broken HDD warranty seals

Broken HDD warranty seal
Broken HDD warranty seal

Example of an HDD with a missing screw

HDD with a missing screw

Example of HDD foil damage

HDD foil damage

Examples of HDD cable port damage

HDD cable port damage
HDD cable port damage
HDD cable port damage

Examples of RAM PCB damage

RAM PCB damage
RAM PCB damage
RAM PCB damage

Example of HDD PCB damage

HDD PCB damage

External port damage

The HP Standard Limited Warranty does not cover external port damage that is not the direct result of a manufacturing defect or failure. Damage not covered includes damage to pins or ports, and damage to cables.

Review examples of external port damage not covered by the warranty.

Examples of battery port damage

Battery port damage
Battery port damage

Examples of power cable damage

Power cable damage
Power cable damage
Power cable damage

Examples of adapter port damage

Adapter port damage
Adapter port damage
Adapter port damage
Adapter port damage

Examples of adapter pin damage

Adapter pin damage
Adapter pin damage

Examples of adapter cable damage

Adapter cable damage
Adapter cable damage
Adapter cable damage

Examples of DVI port damage

DVI port damage
DVI port damage
DVI port damage

Example of HDMI port damage

HDMI port damage

Example of male serial port damage

Male serial port damage

Examples of VGA port damage

VGA port damage
VGA port damage

Example of PS/2 cable damage

PS/2 cable damage

Examples of Ethernet port damage

Ethernet port damage
Ethernet port damage

Example of Audio port damage

Audio port damage

Examples of USB port damage

USB port damage
USB port damage

Keyboard and touchpad damage not covered by warranty

The HP Standard Limited Warranty does not cover keyboard and touchpad damage that is not the direct result of a manufacturing defect or failure. Damage not covered by the warranty includes key button damage, ejected keys, and cracking.

Examples of keyboard damage

Keyboard damage
Keyboard damage

Example of touchpad damage

Touchpad damage

External chassis, panel, hinge, and bezel damage

The HP Standard Limited Warranty does not cover external chassis, panel, hinge, and bezel damage that is not the direct result of a manufacturing defect or failure. Damage not covered by the warranty includes damage caused by dropping and damage caused by stretching or forcing components beyond their limits.

Review examples of external chassis, panel, hinge, and bezel damage not covered by the warranty.

Examples of Cover damage

Cover damage
Cover damage
Cover damage
Cover damage

Example of panel damage

Panel damage

Examples of hinge damage

Hinge damage
Hinge damage

Examples of bezel damage

Bezel damage

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