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HP Color LaserJet M855 and HP Color LaserJet Flow MFP M880 - Removal and replacement: Hard disk drive (HDD)

This document provides the procedures to remove and replace the hard-disk drive (HDD) for the HP Color LaserJet Enterprise M855 and HP Color LaserJet Enterprise Flow MFP M880.

Mean time to repair: 10 minutes

Service level: Intermediate

Before performing service

Turn the printer power off

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cord before attempting to service the printer.

  • Disconnect all cables and accessories attached to the formatter.

CAUTION:

This part contains components that are electrostatic discharge (ESD) sensitive. To reduce the possibility of ESD damage, always touch the sheet-metal chassis to ground yourself before touching an ESD sensitive part.

Use the table below to identify the correct part number for your printer, and then go to https://parts.hp.com/hpparts to order the part.

Part information

HDD Kit Part Numbers

A2W75-67905

320 GB HDD replacement kit

A2W79-67901

FIPS 500 GB HDD replacement kit (U.S. government only)

Required tools

  • No special tools are required to install this kit.

After performing service

Turn the printer power on

  • Reconnect all cables to the formatter.

  • Connect the power cable.

  • Use the power switch to turn the power on.

To verify that the formatter is correctly installed, observe the following function of the connectivity LED on the formatter.

  • The connectivity LED (callout 1) indicates that the formatter is completely seated. It illuminates green when the product power is turned on and stays green if the formatter is properly seated.

If the LED does not correctly function, turn the product power off, remove the formatter, and then reinstall it (make sure that the formatter is fully seated before tightening the thumbscrews).

Check formatter LED

Check formatter LED

Post service test

Print a configuration page to make sure that the printer is functioning correctly.

Remove the formatter

Follow these steps to remove the formatter.

  1. Loosen the two thumbscrews on the formatter, and then pull the formatter out of the product.

    Remove the formatter

    Remove the formatter

Remove the hard-disk drive (HDD)

Follow these steps to remove the hard-disk drive (HDD).

CAUTION:

ESD-sensitive part.

  1. Locate the HDD that is installed on the formatter.

    Locate the HDD

    Locate the HDD
  2. Disconnect two connectors (callout 1).

    Note:

    To disconnect the black connector (callout 2), grasp the connector and pull upward. Do not pull on the cable to disconnect the connector.

    Disconnect two connectors

    Disconnect two connectors
  3. Release two tabs, and then slide the HDD out and away from the plastic mounting bracket to remove it.

    Remove the HDD

    Remove the HDD
  4. Disconnect the wire harness from the HDD.

    Note:

    Set this wire harness aside. It will be installed on the replacement part.

    Disconnect the wire harness

    Disconnect the wire harness

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the HDD

Follow these steps to install the HDD.

CAUTION:

ESD-sensitive part.

  1. Attach the rails to each side of the HDD. The tabs on the rails fit into the holes on the sides of the HDD.

    Note:

    The rails are identical.

    Attach the rails

    Attach the rails
  2. Connect the wire harness from the previous HDD to the replacement HDD.

    Connect the wire harness

    Connect the wire harness
  3. Slide the HDD onto the plastic mounting bracket.

    Install the HDD

    Install the HDD
  4. Connect two connectors.

    Connect two connectors

    Connect two connectors

Install the formatter

Follow these steps to install the formatter.

CAUTION:

ESD-sensitive part.

  1. Align the formatter with the guides at the top and bottom of the formatter cage and push the formatter into the slot until it is fully seated.

    Install the formatter

    Install the formatter
  2. Finger-tighten the two thumbscrews.

    Tighten two thumbscrews

    Tighten two thumbscrews

Reinstall the product firmware

Follow these steps to reinstall the product firmware.

  1. Turn off the product.

  2. Do the one of the following:

    • In the U.S., go to http://www.hp.com/support/colorljM855 (M855 product) or http://www.hp.com/support/colorljflowMFPM880 (M880 product).

      1. Select Drivers, Software, and Firmware, and then select Cross operating system (BIOS, Firmware, Diagnostics, etc.).

      2. Locate the firmware download, and then select Download.

    • Outside the U.S., go to .

      1. Select your country/region.

      2. Select Product Support & Troubleshooting.

      3. Enter the product name, and then select Search. Select Drivers, Software, and Firmware, and then select Cross operating system (BIOS, Firmware, Diagnostics, etc.).

      4. Locate the firmware download, and then select Download.

  3. Copy the firmware upgrade file to the root directory of a USB flash drive. The firmware upgrade file has a .bdl extension.

  4. Insert the USB flash drive into the USB port on the product control panel.

  5. Turn on the product.

  6. The following message displays on the control panel: Error: 99.09.63 Incorrect Disk. Touch the OK button to continue.

  7. Wait for the Pre-Boot menu to appear on the control-panel display, and then touch the down arrow button to scroll to 3 Administrator. Touch the OK button to select it.

  8. Touch the down arrow button to scroll to 6 Manage Disk. Touch the OK button to select it.

  9. Touch the down arrow button to scroll to + 6 Boot Device. Touch the OK button to select it.

  10. Touch the down arrow button to scroll to 2 Erase / Unlock. Touch the OK button to select it.

  11. The message Proceed with Requested Action displays. Touch the OK button to select it.

  12. Touch the back button to return to the Pre-Boot menu home screen.

  13. Touch the down arrow button to scroll to 3 Administrator. Touch the OK button to select it.

  14. Touch the down arrow button to scroll to 1 Download. Touch the OK button to select it.

  15. Touch the down arrow button to scroll to 3 USB Thumbdrive. Touch the OK button to select it.

  16. Several .bdl files might be listed. Touch the down arrow button to scroll to the firmware upgrade file that you downloaded in previously. Touch the OK button to select it.

  17. Wait while the file transfers. When the transfer is complete, the message Complete displays on the screen.

  18. Turn the product off, remove the USB flash drive, and then turn the product on. Wait for several minutes while the product initializes. If the upgrade is unsuccessful, try sending the firmware upgrade file again.

    Note:

    If the upgrade fails again, contact HP support at http://www.hp.com/support/colorljM855 (M855 product) or http://www.hp.com/support/colorljflowMFPM880 (M880 product).


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