OMEN 25L GT11, GT12, 30L GT13 Desktop PCs - Recommended Proper Memory Module Configurations When Upgrading to Maximum XMP and RGB Lighting Function

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 01-Oct-2020

Last updated : 01-Oct-2020

DESCRIPTION

When upgrading the memory module, it is recommended to ensure proper support for the XMP Overclocking and RGB lighting functions.

If the computer memory modules are not properly upgraded, then the following symptoms may be exhibited:

Abnormal XMP overclocking
Incorrect XMP profile setting
Abnormal RGB lighting function
Abnormal OMEN Command Center lighting feature

SCOPE

The information in this document applies to the following:

Computers:

OMEN Desktop PC 25L GT11-0000a
OMEN Desktop PC 25L GT11-0000i
OMEN Desktop PC 25L GT12-0000a
OMEN Desktop PC 25L GT12-0000i
OMEN Desktop PC 25L GT12-0000id
OMEN Desktop PC 30L GT13-0000a
OMEN Desktop PC 30L GT13-0000i
OMEN Desktop PC 30L GT13-0000id

RESOLUTION

Please contact HP Support for further assistance to purchase the recommended memory modules that fully supports XMP Overclocking:

Reference this document number when contacting HP.

Supported	Features
SPS-RAM UDIMM 8G DDR4 3200HS-OR	XMP, Non-RGB Lighting
SPS-RAM UDIMM 16G DDR4 3200HS-OR	XMP, Non-RGB Lighting
SPS-RAM UDIMM 8G DDR4 3200HSRG-OR	XMP, RGB Lighting
SPS-RAM UDIMM16G DDR4 3200HSRG-OR	XMP, RGB Lighting

note:
The recommended memory modules specified in the SCOPE will expand to other Kingstone HyperX modules in future.

Hardware platforms affected : OMEN Desktop PC 25L GT11-0000a, OMEN Desktop PC 25L GT11-0000i, OMEN Desktop PC 25L GT12-0000a, OMEN Desktop PC 25L GT12-0000i, OMEN Desktop PC 25L GT12-0000id, OMEN Desktop PC 30L GT13-0000a, OMEN Desktop PC 30L GT13-0000i, OMEN Desktop PC 30L GT13-0000id

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06931002

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

OMEN 25L GT11, GT12, 30L GT13 Desktop PCs - Recommended Proper Memory Module Configurations When Upgrading to Maximum XMP and RGB Lighting Function

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