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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


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HP Pavilion Gaming - 15-ec0015na Product Specifications

Hardware

Product number
8UM49EA
Product name
HP Pavilion Gaming - 15-ec0015na
Microprocessor
AMD Ryzen™ 5 3550H with Radeon™ Vega 8 Graphics (2.1 GHz base clock, up to 3.7 GHz max boost clock, 6 MB cache, 4 cores)
Chipset
AMD Integrated SoC
Memory, standard
8 GB DDR4-2400 SDRAM (2 x 4 GB)
Hard drive
  • 256 GB PCIe® NVMe™ M.2 SSD
  • 1 TB 7200 rpm SATA
Optical drive
Optical drive not included
Display
39.6 cm (15.6") diagonal FHD IPS anti-glare micro-edge WLED-backlit, 250 nits, 45% NTSC (1920 x 1080)
Wireless connectivity
Realtek Wi-Fi 5 (2x2) and Bluetooth® 5 combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate); 1 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 USB 2.0 Type-A (HP Sleep and Charge); 1 AC smart pin; 1 HDMI 2.0; 1 headphone/microphone combo; 1 RJ-45
Minimum dimensions (W x D x H)
36 x 25.7 x 2.35 cm
Weight
2.34 kg
Power supply type
135 W Smart AC power adapter
Battery type
3-cell, 52.5 Wh Li-ion
Battery life mixed usage
Up to 9 hours and 15 minutes
Video Playback Battery life
Up to 7 hours and 30 minutes
Webcam
HP TrueVision HD Camera with integrated dual array digital microphone
Audio features
B&O; Dual speakers; HP Audio Boost 1.0

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP CoolSense; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Pre-installed software
Netflix (30-day free trial offer)
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Africa

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