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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

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    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Notebook 15-dy1071wm Product Specifications

Hardware

Product number
8MM67UA
Product name
HP Notebook 15-dy1071wm
Microprocessor
Intel® Core™ i7-1065G7 (1.3 GHz base frequency, up to 3.9 GHz with Intel® Turbo Boost Technology, 8 MB cache, 4 cores)
Chipset
Intel® Integrated SoC
Memory, standard
8 GB DDR4-2666 SDRAM (1 x 8 GB)
Video graphics
  • Intel® Iris® Plus Graphics
  • Integrated
Hard drive
256 GB PCIe® NVMe™ M.2 SSD
Optical drive
Optical drive not included
Display
15.6" diagonal HD SVA BrightView micro-edge WLED-backlit (1366 x 768)
Wireless connectivity
Realtek RTL8821CE 802.11b/g/n/ac (1x1) and Bluetooth® 4.2 Combo; Realtek Wi-Fi 5 (2x2) and Bluetooth® 5 combo
Expansion slots
1 multi-format SD media card reader
External ports
1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
35.85 x 24.2 x 1.79 cm
Weight
1.69 kg
Power supply type
45 W Smart AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Webcam
HP TrueVision HD Camera with integrated dual array digital microphone
Audio features
Dual speakers

Software

Operating system
Windows 10 Home 64
Software included
McAfee LiveSafe™
Pre-installed software
Netflix (30-day free trial offer)
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Africa

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