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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06437358

Version: 1

HP Elite Slice G2 - HP Cloud Recovery Tool Available Now

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 30-Aug-2019

Last updated : 30-Aug-2019

DESCRIPTION
Recovery files for HP Elite Slice G2 systems are now available using the HP Cloud Recovery Tool. Until now, the recovery files could only be obtained by ordering from HP.

SCOPE
Information in this document applies to the following:
Computers:
  • HP Elite Slice G2 - Audio Ready with Microsoft Teams Rooms
  • HP Elite Slice G2 - Audio Ready with Zoom Rooms
  • HP Elite Slice G2 - Partner Ready with Microsoft Teams Rooms
  • HP Elite Slice G2 with Intel Unite
  • HP Elite Slice G2 with Microsoft Teams Rooms
  • HP Elite Slice G2 with Zoom Rooms
Operating Systems:
Microsoft Windows 10 IoT (64-bit)
RESOLUTION
Previously, the only option for obtaining the restore files was to order media support kit L27484-B21 from HP. That option is still available, but now the image files can be downloaded using the HP Cloud Recovery Tool.
note:
This process creates a bootable USB flash drive and downloads the image to it. You must have a 32-GB (minimum) flash drive for this process.
  caution:
The flash drive will be completely erased during the process. It if contains important data, copy that data to anther location to avoid losing it.
  1. Open this link:
  2. Download the HPCloudRecoveryTool.exe installer.
  3. Locate and run HPCloudRecoveryTool.exe.
  4. When HP Cloud Recovery Tool - InstallShield Wizard opens, click Next >.
  5. Accept the terms in the license agreement, then click Next > to install the tool.
  6. Click Start and type "hp cloud".
  7. Right-click HP Cloud Recovery Tool, then select Run as Administrator.
  8. When the tool opens, click Next >.
  9. Wait for the Setup to initialize.
  10. Check I need to enter Product ID for my HP system.
  11. Enter this Product ID: 4ZE38AW#ABA, then click Next >.
  12. Insert the USB flash drive (32-GB minimum).
  13. Select the USB flash drive for the image download.

Hardware platforms affected : HP Elite Slice G2 - Audio Ready with Microsoft Teams Rooms, HP Elite Slice G2 - Audio Ready with Zoom Rooms, HP Elite Slice G2 - Partner Ready with Microsoft Teams Rooms, HP Elite Slice G2 with Intel Unite, HP Elite Slice G2 with Microsoft Teams Rooms, HP Elite Slice G2 with Zoom Rooms

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06437358

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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