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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


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HP ENVY - 17-ce0002np Product Specifications

Hardware

Product number
6RR31EA
Product name
HP ENVY - 17-ce0002np
Microprocessor
Intel® Core™ i7 8565U (1.8 GHz base frequency, up to 4.6 GHz with Intel® Turbo Boost Technology, 8 MB cache, 4 cores)
Chipset
Intel® Integrated SoC
Memory, standard
16 GB DDR4-2400 SDRAM (2 x 8 GB)
Hard drive
  • 128 GB M.2 SSD
  • 1 TB 7200 rpm SATA
Optical drive
DVD-Writer
Display
43.9 cm (17.3") diagonal FHD IPS WLED-backlit edge-to-edge glass (1920 x 1080)
Wireless connectivity
Intel® Wireless-AC 9560 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo (Supporting Gigabit file transfer speeds)
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
1 USB 3.1 Gen 1 Type-C™ (5 Gb/s signaling rate, Power Delivery 3.0, DisplayPort™ 1.2, HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (HP Sleep and Charge); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 HDMI 2.0; 1 headphone/microphone combo; 1 RJ-45
Minimum dimensions (W x D x H)
40.5 x 26.6 x 2.25 cm
Weight
2.92 kg
Power supply type
65 W AC power adapter
Battery type
3-cell, 52 Wh Li-ion
Battery life mixed usage
Up to 8 hours and 45 minutes
Video Playback Battery life
Up to 7 hours and 15 minutes
Webcam
HP Wide Vision HD Camera with integrated dual array digital microphone
Audio features
B&O, dual speakers, HP Audio Boost, HP Far-field Cortana support

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Pre-installed software
Netflix
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Africa

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