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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06250433

Version: 1

HP EliteBook 830, 840, 850 G5, ZBook 14u, 15u Mobile Workstation PCs - USB-C A/C Power Adapter Stops Charging Computer Battery

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 01-Mar-2019

Last updated : 01-Mar-2019

DESCRIPTION
The USB-C power adapter may stop charging the battery. The computer may discharge the battery although the charge icon indicates the computer is plugged into AC power. This issue does not occur when the barrel tip power adapter is connected to the computer.
Charge indicator, power plugged in, battery discharging.

SCOPE
The information in this document applies to the following:
Accessories:
  • HP USB Type-C PD 65W Power Charger Adapter (PN:925740-002)
BIOS:
  • BIOS 01.04.00 and earlier
Computers:
  • HP EliteBook 830 G5 Notebook PC series
  • HP EliteBook 836 G5 Notebook PC series
  • HP EliteBook 840 G5 Notebook PC series
  • HP EliteBook 846 G5 Notebook PC series
  • HP EliteBook 850 G5 Notebook PC series
  • HP EliteBook 840 G5 Healthcare Edition Notebook PC series
  • HP EliteBook 846 G5 Healthcare Edition Notebook PC series
  • HP ZBook 14u G5 Mobile Workstation series
  • HP ZBook 15u G5 Mobile Workstation series
Operating Systems:
  • Non-OS Specific
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the firmware.
SoftPaq Description
Release Notes
Download SoftPaq
HP Firmware Pack (Q78)
Version: 01.06.00
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC Bundle, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC Bundle, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation Bundle, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06250433

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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