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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP PrinterOn Enterprise - Cannot discover printers from Location tab of iOS or Android app

Unable to locate specific printers listed in the PrinterOn public directory by going to the location tab on the PrinterOn mobile application.
  • Log into the PrinterOn web administration at www.printeron.com/administrators
  • Navigate to the Printers tab.
  • Click the Set Address link from the Options list next to your printer.
  • Click "Get Geo coordinates".
  • Based on your address details, the map will drop a pin on your location.
  • Zoom in to confirm accuracy.
  • Click Save.
  • Click Save again to confirm.
  • Try searching from the Location tab again.
note:
Applies to PrinterOn mobile application 3.x and later.

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Country/Region: Africa

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