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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06149485

Version: 1

HP EliteDesk 800 35W, 65W, 95W G4 Desktop Mini PCs - USB Controller Firmware Update Fails When Using USB-C Power Adapter

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Sep-2018

Last updated : 21-Sep-2018

DESCRIPTION
The USB Controller firmware update fails. The computer shuts down and does not restart to complete the firmware update. This occurs due to insufficient power from the USB Type-C power adapter used to provide power to the computer when the BIOS (F10) update utility is used to update the firmware.

SCOPE
The information in this document applies to the following:
Firmware:
  • USB Controller Firmware USB Type-C Firmware v6.3
Parts:
  • USB Type-C power add-on card
Computers:
  • HP EliteDesk 800 35W G4 Desktop Mini PC series
  • HP EliteDesk 800 65W G4 Desktop Mini PC series
  • HP EliteDesk 800 95W G4 Desktop Mini PC series
RESOLUTION
To avoid this issue during firmware and BIOS updates, use the supplied AC barrel power adapter that is shipped with the computer.

Hardware platforms affected : HP EliteDesk 800 35W G4 Desktop Mini PC, HP EliteDesk 800 35W G4 Desktop Mini PC, HP EliteDesk 800 65W G4 Desktop Mini PC, HP EliteDesk 800 65W G4 Desktop Mini PC, HP EliteDesk 800 95W G4 Desktop Mini PC, HP EliteDesk 800 95W G4 Desktop Mini PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06149485

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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