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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06121988

Version: 1

Advisory: HP Sure View - Fn+P Keys Does Not Work as Expected

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Aug-2018

Last updated : 24-Aug-2018

DESCRIPTION
The Fn+ P key combination is used by HP Sure View. Because of this, the key combination does not type an asterisk as you might expect. Instead, it darkens he screen for maximum privacy.

SCOPE
Information in this document applies to the following:
Configuration:
  • HP Sure View
Systems:
  • HP EliteBook 1040 G3 Notebook PC
  • HP EliteBook 1040 G4 Notebook PC
  • HP EliteBook 840 G5 Notebook PC
  • HP EliteBook 846 G5 Notebook PC
  • HP EliteBook x360 1020 G2
  • HP EliteBook x360 1030 G2
  • HP EliteBook x360 1030 G3 Notebook PC
  • HP ProBook 640 G4 Notebook PC
RESOLUTION
The behavior is as designed. No action is required. HP Sure View utilizes the following function key+key combinations:
  • Fn+F2 toggles HP Sure View on or off (resumes previous brightness level).
  • Fn+P maximizes privacy (sets screen to darkest).
  • Fn+F5 adjusts for darker environment (darkens the screen).
  • Fn+F6 adjusts for well lit environment (lightens the screen).

Hardware platforms affected : HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G3 Notebook PC (ENERGY STAR), HP EliteBook 1040 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC Bundle, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC Bundle, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2 Bundle, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G2 Bundle, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G4 Notebook PC Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06121988

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.