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    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Officejet 6700 Printers - Paper Jam Error

This document is for Officejet 6700 Premium e-All-in-One printers.
During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel. This indicates that paper might be jammed inside the printer.
  note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
The following video demonstrates how to clear a paper jam.
  note:
This video shows the HP Officejet 6700 Premium e-All-in-One Printer series (H711), but the steps are the same for your printer.
Step 1: Look for jammed paper
Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until you locate the jam.
  caution:
Trying to clear a paper jam from the front of the printer can damage the print mechanism. Gain access to and clear paper jams through the rear of the printer whenever possible.
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.
Step 2: Make sure the carriage can move freely
Make sure the carriage moves freely across the width of the printer.
  1. Turn on the printer, if it is not already on.
  2. Open the ink cartridge access door.
    Image: The finger slot on the side of the printer.
  3. Wait until the carriage is idle and silent before you continue.
  4. With the printer turned on, disconnect the power cord from the rear of the printer.
      warning:
    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  5. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
      caution:
    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.
  6. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
  7. Remove any loose paper or obstructions found.
  8. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push it to the right side.
  9. Close the ink cartridge access door.
  10. Reconnect the power cord to the rear of the printer, and then turn on the printer.
Try to print. If the error persists, continue to the next step.
Step 3: Clean the paper feed rollers
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.
  1. Turn off the printer, and then disconnect the power cord.
      warning:
    Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
  2. Press the two buttons at the ends of the duplexer, and then pull the duplexer towards you to remove it.
    Image: Remove the duplexer.
  3. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
  4. Press the cloth against the rollers inside the printer, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Image: Clean the rollers
  5. Lightly dampen another lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the external rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Image: Duplexer external rollers.
  7. Press down on the two tabs at the ends of the duplexer to open the duplexer cover.
    Image: Press the tabs to open the duplexer.
  8. Clean the rollers inside the duplexer the same way that you cleaned the other rollers.
    Image: Duplexer internal rollers.
  9. Allow the rollers to dry completely (approximately 10 minutes).
  10. Close the duplexer cover.
  11. Gently push the duplexer into the printer until it snaps firmly into place. Do not press the buttons on the end of the duplexer while you reattach it.
    Image: Reattach the duplexer.
  12. Reconnect the power cord to the rear of the printer, and then turn on the printer.
Try to print. If the error persists, continue to the next step.
Step 4: Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
Try to print. If the error persists, continue to the next step.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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