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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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Samsung Xpress MFP SL-M2070 - On Line LED is Solid Red

Varying conditions can cause the On Line LED to glow solid red on the printer. A solid LED light might indicate issues with paper jams, low toner cartridge, and paper incorrectly installed.
To determine which error code is causing the issue, open Easy Printer Manager to check the printer's status.
  note:
If the printer is connected to your network you can also see the error in SyncThru Web Service. For more information see How to Check the Printer Status in SyncThru Web Service.
To open Easy Printer Manager:
  1. If you have not installed the print driver yet, go to Software and Driver Downloads and enter your model printer into the search text box to download the latest driver.
  2. Right click on the printer icon in the system tray, and then select Easy Printer Manager from the list.
    Figure : Example of selecting Easy Printer Manager
  3. Easy Printer Manager opens and displays the printer's current status.
    Figure : Example of Easy Printer Manager
    Image highlights status of printer
Select one of the appropriate links to troubleshoot the LED On Line issue:
  caution:
Before performing any type of service on your printer that requires opening the printer, turn the printer off, and then unplug it from the wall outlet.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Africa

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