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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Spectre 15-ap000 x360 Convertible PC - Cannot Use Stylus With Some Computers

Attempting to use a stylus with some of the earlier computers fails; there is no response to the stylus. This occurs because the touch controller firmware needs to be updated.
Resolve the issue by installing the appropriate firmware (depends on the display panel resolution) below:
For computers with Full High Definition (FHD) displays (resolution is 1920x1080):
SoftPaq Description
Release Notes
Download SoftPaq
HP FHD Touchscreen Controller Firmware Update
Version: 1.00,A,2
Revision: A Pass: 1
For computers with Ultra High Definition (UHD) displays (resolution is: 3840x2160)
SoftPaq Description
Release Notes
Download SoftPaq
HP UHD Touchscreen Controller Firmware Update
Version: 1.00,A,2
Revision: A Pass: 1
NOTE: More recent versions of the software may be available. Check for newer versions at http://www.hp.com/drivers.

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Country: Africa

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